Certification Programs Lead - Healthcare L&D

Addison Group; Bridgeville (Allegheny County); On-site; USD 70,000 - 75,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401(k)

Job summary

Addison Group in Bridgeville, PA, is seeking a Program Manager to run professional certification programs within our Learning and Development team. You will guide employees from sign-up through certification, keeping programs organized and on schedule while using participant data to improve each cycle.

This full-time, exempt role offers a collaborative, mission-driven environment and opportunities to coach adult learners, analyze outcomes, and partner with leaders to set certification priorities.

Qualifications

• 5+ years coordinating programs, projects, or learning initiatives.
• Strong analytical and problem-solving skills.
• Proficiency in Microsoft Office and reporting.
• Preferred: bachelor's degree in HR/education/OD/business administration.
• Preferred: experience with adult learners or healthcare/human services.

Responsibilities

• Manage certification programs from start to finish, including recruitment cycles, enrollment, onboarding, scheduling, materials, study sessions, exam milestones, and completion requirements
• Work with department leaders to determine certification priorities, identify potential participants, and explain time commitments, milestones, and available support
• Check in regularly with participants, track their progress, and offer coaching and problem-solving help
• Spot missed milestones or participation challenges early and escalates them when needed
• Lead small-group study sessions and arrange additional resources that build confidence and peer learning
• Keep programs documented with up-to-date calendars, records, and reports covering enrollment, participation, exam attempts, pass rates, and time to certification
• Analyze program data to uncover trends and recommend practical improvements
• Serve as the liaison with external certifying bodies and internal partners on requirements, schedules, and changes
• Build and maintain consistent processes, templates, and communications across departments
• Support long-term planning by reviewing workforce changes, certification expirations, and participation trends, and share emerging risks and opportunities with L&D leadership
• Gather feedback from participants and stakeholders to evaluate effectiveness and refine the program

Skills

Program coordination

Analytical thinking

Problem solving

Microsoft Office

Data analysis

Reporting

Education

Bachelor's degree in HR / Education / Organizational Development / Business Administration

Job description

Addison Group in Bridgeville, PA, is seeking a Program Manager to run professional certification programs within our Learning and Development team. You will guide employees from sign-up through certification, keeping programs organized and on schedule while using participant data to improve each cycle.

This full-time, exempt role offers a collaborative, mission-driven environment and opportunities to coach adult learners, analyze outcomes, and partner with leaders to set certification priorities.