Certification Inquiry Specialist

Behavior Analyst Certification Board; Littleton (CO); On-site; USD 48,000 - 52,000; Full time

Benefits offered by this job

Medical, vision, and dental insurance

Life insurance (50k)

401(k) with employer match

Paid time off (18 days)

12 paid holidays

Tuition reimbursement

Student loan payoff

Job summary

Behavior Analyst Certification Board in Littleton, CO seeks a full-time in-office customer support specialist to assist the Inquiry team with certification-related inquiries. You will communicate effectively with external customers and collaborate with team members to provide accurate information and timely resolutions.

The role requires a high school diploma and proficiency in Microsoft Word and Excel, with normal office duties and ongoing training. Mon-Fri 8:00 a.m.

Qualifications

• High School diploma required; prior customer service experience preferred.
• Proficiency with Microsoft Word and Excel.

Responsibilities

• Provides customer support via email and chat on certification-related issues.
• Delivers accurate, complete information to customers.
• Handles issues and follows up to ensure resolution.
• Maintains documentation of customer interactions and processing.
• Assists with general office tasks and participates in ongoing training.
• Other duties as assigned.

Skills

Customer service

Communication

Typing 40 wpm

Education

High School diploma

Tools

Microsoft Word

Microsoft Excel

Job description

Behavior Analyst Certification Board in Littleton, CO seeks a full-time in-office customer support specialist to assist the Inquiry team with certification-related inquiries. You will communicate effectively with external customers and collaborate with team members to provide accurate information and timely resolutions.

The role requires a high school diploma and proficiency in Microsoft Word and Excel, with normal office duties and ongoing training. Mon-Fri 8:00 a.m.