Inquiry Representative

Behavior Analyst Certification Board; Littleton (CO); On-site; USD 48,000 - 52,000; Full time

Benefits offered by this job

Medical, vision, and dental insurance

Life insurance (50k)

401(k) with employer match

Paid time off (18 days)

12 paid holidays

Tuition reimbursement

Student loan payoff

Job summary

Behavior Analyst Certification Board in Littleton, CO seeks a full-time in-office customer support specialist to assist the Inquiry team with certification-related inquiries. You will communicate effectively with external customers and collaborate with team members to provide accurate information and timely resolutions.

The role requires a high school diploma and proficiency in Microsoft Word and Excel, with normal office duties and ongoing training. Mon-Fri 8:00 a.m.

Qualifications

• High School diploma required; prior customer service experience preferred.
• Proficiency with Microsoft Word and Excel.

Responsibilities

• Provides customer support via email and chat on certification-related issues.
• Delivers accurate, complete information to customers.
• Handles issues and follows up to ensure resolution.
• Maintains documentation of customer interactions and processing.
• Assists with general office tasks and participates in ongoing training.
• Other duties as assigned.

Skills

Customer service

Communication

Typing 40 wpm

Education

High School diploma

Tools

Microsoft Word

Microsoft Excel

Job description

Description

The Behavior Analyst Certification Board®, Inc. (BACB®) is a nonprofit 501(c)(3) corporation established in 1998 to provide professional credentialing services for practitioners of behavior analysis services. We are located in Littleton, CO with beautiful views of the adjacent Rocky mountains. Take a moment to peruse our employment page to learn about what we do and watch a brief video that describes our Welcoming Workplace!

At the BACB we strive to provide an inclusive and rewarding culture. We provide a work environment that focuses on positive reinforcement with a continual feedback loop to help staff achieve success. A healthy work-life balance is critical and the BACB provides exceptional benefits that promote self-care and wellness. All full-time staff enjoy:

• Medical, vision, and dental monthly insurance premiums paid 100% by the BACB for the employee and all eligible dependents. Employees don't pay any benefit premiums!
• Long term disability benefits for the employee paid 100% by the BACB.
• The BACB provides every full-time employee a $50,000 life insurance and AD&D policy at no cost to the employee.
• Annual $500 FSA contribution by the BACB.
• Employer funded 401(k) contributions up to a 4% employer match and discretionary contributions for eligible staff.
• 18 days of Paid Time Off accrued in the first year of employment.
• 12 paid holidays.
• Tuition reimbursement available.
• Student loan paydown plan available.
• Reimbursement for relevant professional development events.
• Free solar-powered electric car charging on-site.
• Onsite fitness facility at no cost.
• Work from home Wednesdays.

Compensation

The BACB uses compensation data for the metro Denver labor market to ensure our positions provide a competitive wage. The salary for this position may vary and may be above or below the posted salary based on an individuals experience and/or education. The salary listed is just one component of the BACB's total compensation package for employees which includes a generous benefits package.

The hourly rate

The hourly rate for this position is $23.50

The successful candidate meets the required education and experience but also enjoys:

• Working in the office
• Participating in collaborative discussions with team members
• Learning and professional development

Position Summary

This position is responsible for providing effective communication for all external customers by using excellent, in-depth knowledge of company products and programs as well as communicating effectively with team members within the Inquiry team.

To be considered, all applicants must complete ALL fields on the application, screening questions where required, attach a cover letter, and resume. Incomplete applications will not be considered.

This position will remain open until filled.

Requirements

• Provides customer support via email and chat on issues related to achieving and maintaining certification.
• Provides accurate, valid, and complete information to customers.
• Handles issues, provides appropriate solutions and alternatives within the time limits and follows up to ensure resolution.
• Maintains accurate documentation of customer interactions and document processing.
• Assists in completing general office tasks.
• Ongoing training.
• Other duties as assigned.

Experience and Education

High School diploma. Prior experience in customer service preferred. Proficient working with Microsoft Office Word and Excel. Ability to type a minimum of 40 words per minute.

Employment Authorization

Candidates must have the ability to work unrestricted in the U.S. The BACB does not offer visa sponsorship of any kind. Successful completion of a background check is required after the offer of employment. The BACB uses the E-Verify system during the hiring process to confirm employment eligibility to work in the United States.

Supervisor Role

No

Work Environment

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, and video conferencing.

Physical Demands

While performing the duties of this job, the employee is regularly required to listen and speak. This is largely a sedentary role; however, the ability to lift and carry a laptop, lift files, open filing cabinets, frequently type, bend and reach as necessary is essential to the position.

Position Type and Expected Hours of Work

This is a regular full-time IN OFFICE position. Days and hours of work are Monday through Friday, typically 8:00 a.m. to 5 p.m. Occasional evening, holidays, and weekend work may be required based on operations.

Campus Wellness

The BACB is a tobacco and vape free campus. Consumption of tobacco products or vaping of any kind is prohibited.

Travel

Minimal travel is expected for this position.

Other Duties

Please note this job advertisement contains the essential functions of the job and is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities. Duties, responsibilities and activities may change at any time with or without notice.

BACB provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law.