Cerner EMR Support Analyst — Clinical Service Desk

Jobot; Los Angeles (CA); On-site; USD 36,000 - 50,000; Full time

Benefits offered by this job

Medical Benefits

Dental Benefits

Vision Benefits

Life Insurance

On-site

Flexible Schedule

Job summary

Prestige Hospital System is seeking a Clinical Service Desk Support Technician in Los Angeles, on-site. You will troubleshoot EMR issues, manage tickets, and support end users, leveraging Cerner experience to keep clinical systems running smoothly.

The role requires strong clinical background, exceptional customer service, and proficiency with Active Directory and password resets. This on-site position offers stability, growth, and a competitive schedule.

Qualifications

• Minimum 5 years in a Service Desk/Help Desk role.
• Direct clinical experience or a strong clinical background is required.
• Extensive experience with EMR systems, preferably Cerner.
• Proven track record in troubleshooting and ticket resolution.
• Strong customer service and end-user support skills.
• Experience with phone support and email support.
• Proficiency in Active Directory account management.
• Experience with password resets and user access support.
• Proven ability to manage and handle escalations.
• Excellent written and verbal communication skills.
• Attention to detail and documentation.

Responsibilities

• Provide top-notch service desk support via phone and email, handling queries, troubleshooting issues, and guiding users through steps to resolve problems.
• Utilize your EMR experience, preferably with Cerner, to support clinical applications and systems.
• Manage Active Directory accounts, including password resets and user access support.
• Take ownership of issues by carrying out problem analysis to implement temporary or permanent fixes with the aim of restoring service to the customer as soon as possible; escalating incidents to other support teams where necessary.
• Accurately record, update and document requests using the IT service management system (Footprints).
• Maintain a high level of customer service ensuring that all customers are treated efficiently and in an appropriate manner.
• Participate in maintaining and improving procedures, documentation, and workflows.

Skills

Service Desk

Customer Service

Ticketing

Active Directory

Cerner EMR

Tools

Cerner EMR

Job description

Prestige Hospital System is seeking a Clinical Service Desk Support Technician in Los Angeles, on-site. You will troubleshoot EMR issues, manage tickets, and support end users, leveraging Cerner experience to keep clinical systems running smoothly.

The role requires strong clinical background, exceptional customer service, and proficiency with Active Directory and password resets. This on-site position offers stability, growth, and a competitive schedule.