Centro AM Server - Metropolitan at the 9 Hotel

Geis Companies; Cleveland (OH); On-site; USD 16,531 - 20,664; Part time

Job summary

A hospitality company in Cleveland is looking for a Centro AM Server to provide exceptional customer service, take orders, and maintain cleanliness. The ideal candidate will have a high school diploma and strong customer service skills. Weekend availability is required for this role. Practical challenges and physical demands are part of daily duties, making it essential to be reliable and team-oriented.

Qualifications

• Ability to read and comprehend simple instructions and correspondence.
• Ability to perform basic math functions.
• Capable of using internet software programs.

Responsibilities

• Greet guests and provide superior customer service.
• Set tables according to event type and service standards.
• Take orders and suggest menu options.
• Maintain cleanliness of work areas throughout shifts.
• Complete all open/closing duties.

Skills

Time management skills

Customer service skills

Ethical conduct

Reliability

Team oriented

Education

High school diploma or GED

Tools

Point-of-sale system

Job description

Job Title

Centro AM Server

Reports to

Centro General Manager

FLSA Status

Non-Exempt

Summary

Takes customer food and non/alcoholic beverage orders and completes currency transactions while performing the following duties below. Other duties may be assigned.

Duties and Responsibilities

• Greets guests with a pleasant smile and provides superior customer service.
• Sets tables according to type of event and service standards.
• Takes orders and answers questions/offer suggestions on menu selections.
• Records transaction in point‑of‑sale system at time of order.
• Checks in with guests to ensure satisfaction with each food course and/or beverage.
• Presents accurate check to guest(s) and processes payment.
• Maintains cleanliness of work areas throughout the day.
• Cleans and sets up tables/rooms.
• Completes all open/closing duties before clocking out.
• Weekend availability is a must

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of knowledge, skillset, and ability. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Language Ability

Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one‑on‑one and small group situations to customers, clients, and other employees of the organization.

Math Ability

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret graphs.

Reasoning Ability

Ability to apply common sense understanding to conduct written or oral instructions. Ability to handle challenges involving concrete variables in standardized situations.

Computer Skills

Capability of learning or knowing how to use internet software programs that pertain to role.

Education/Experience

High school diploma or general education degree (GED); and one‑year related experience and/or training; or equivalent combination of education and experience.

Certificates and Licenses

ServSafe, TIPs

Knowledge, Skills, and Abilities

• Time management skills
• Ethical conduct
• Reliability
• Team oriented
• Customer service skills

Physical Demands

While performing the duties of this job, the employee is regularly required to stand, walk, use hands, reach with hands and arms, climb, balance, talk and hear. The employee is frequently required to stoop, kneel, crouch and crawl. The employee is occasionally required to sit, taste, and smell. The employee must frequently lift and/or move up to 40 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, ability to adjust focus, and ability to see color.

Work Environment

While performing the duties of this job, the employee is occasionally exposed to outdoor weather conditions, extreme cold (non‑weather), extreme heat (non‑weather), wet or humid conditions (non‑weather), and vibration. The noise level in the work environment is usually loud.