Server

DoubleTree by Hilton Hotel Boston-Andover; Andover (MA); On-site; USD 21,000 - 30,000; Full time

Job summary

DoubleTree by Hilton Hotel Boston-Andover in Andover, MA is seeking a Server in the Food and Beverage department. You will sell and serve food and beverages in a professional manner according to restaurant standards and ensure guests have a positive dining experience.

This role requires taking orders, handling payments, and maintaining cleanliness, stock, and service areas. You will work under the Food and Beverage Manager and participate in opening/closing duties as needed.

Qualifications

• Ability to read and comprehend simple instructions, short correspondence, and memos.
• Excellent guest service skills with the ability to upsell menu items.

Responsibilities

• Completes opening/closing side work to prepare dining areas for meal periods.
• Maintains cleanliness of stations, dining room, bar and service areas throughout shift.
• Trains on full menu, hours, table numbers and payment options.
• Uses suggestive selling to promote specials and desserts.
• Serves guests professionally, handles payments and cash handling procedures.
• Alerts management to health, sanitation, inventory or guest issues.
• Restocks and maintains stock levels; complies with health and safety standards.

Job description

Job Title: Server

Department: Food and Beverage

Reports To: Food and Beverage Manager

FLSA Status: Non-Exempt

Summary: Sells and serves food and beverages in an efficient, professional manner according to restaurant standards by performing the following duties. R
esponsible for ensuring restaurant patrons have a positive experience by providing excellent wait service to ensure customer satisfaction.

Duties and Responsibilities

include the following.Other duties may be assigned.

• Completes all assigned opening/closing side work to prepare dining room, bar, kitchen and service stations for efficient operation during meal periods.
• Cleans, organizes and maintains assigned stations and all services areas prior to, during and after meal time rush.
• Applies knowledge of full menu and other restaurant information such as restaurant hours, table numbers and payment options.
• Uses suggestive selling techniques to offer food specials, menu items, daily desserts and other types of promotions.
• Serves customers in a professional manner as per training guidelines. Observes diners to respond to any additional requests and to determine when meal has been completed.
• Maintains service areas such as the kitchen, dining room, bar and service stations during entire shift.
• Cross-serves and/or assists team members on an as-needed basis.
• Carries service trays in and out of kitchen, bar and dining room.
• Receives customer payments, completes guest check transactions and tenders proper change to customers.
• Totals bill, presents to guest and accepts payment; tenders proper change to guests using responsible cash handling procedures. Turns in all cash and change transactions at the end of each shift.
• Communicates all concerns to management including issues with health, sanitation, staff, inventory and guests.
• Re-stocks items in dinging room and bar as needed and alerts kitchen staff and manager of stock shortages.
• Understands and complies with health/sanitation and alcohol standards.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Language Ability

Ability to read and comprehend simple instructions, short correspondence, and memos.Ability to write simple correspondence.Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.

Math Ability

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

Reasoning Ability

Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually loud.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The employee must frequently lift and/or move up to 40 pounds.Specific vision abilities required by this job include ability to adjust focus.While performing the duties of this job, the employee is regularly required to stand; walk; use hands; reach with hands and arms; climb or balance and talk or hear. The employee is frequently required to stoop, kneel, crouch, or crawl. The employee is occasionally required to sit and taste or smell.