Registrar - Orthopedic Center, Springdale

Freeman Health System; Springdale (AR); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health, vision, dental insurance

Retirement with employer match

Paid time off (PTO)

Wellness program

Job summary

Northwest Medical Center is seeking an experienced registration assistant for full-time daytime hours. You will register patients, verify insurance, and collect patient estimates and payments at the point of service.

The role requires strong customer service and the ability to work across ED, Outpatient, Surgery, and Financial Counseling teams to ensure smooth patient access.

Qualifications

• High school diploma or GED required.
• 1+ year of scheduling, administrative support, or clerical experience (healthcare or service ops preferred).
• Proficiency with Microsoft Office (Outlook, Excel, Word) and ability to learn new systems quickly.
• Ability to work independently, prioritize tasks, and meet deadlines in a fast-paced environment.
• Strong customer service skills and professional communication.

Responsibilities

• Register patients presenting to Northwest Medical Center and obtain registration information.
• Verify insurance at point of service and calculate patient estimates.
• Collect payments and co-payments for services rendered or to be rendered.
• Coordinate training and orientation documentation with supervision.
• Assist supervisor with daily reports and scheduling coverage.
• Engage with ED, Outpatient, Surgery, and Financial Counseling teams.

Skills

Scheduling

Administrative support

Customer service

Office software

Education

High school diploma or GED

Tools

Microsoft Office (Outlook, Excel, Word)

Healthcare scheduling systems

Job description

Our MissionTo improve the health of the communities we serve through contemporary, innovative, quality healthcare solutions.Schedule: Full-Time, Days. No holidays/no weekends.What You'll DoRegistration of patients presenting to Northwest Medical Center. Conducts patient interviews to obtain registration information, complete required forms and obtains signatures. Initiates financial counseling process. Collects monies owed. Verifies insurance at point of service and calculates patient estimates. Represents Northwest Medical Center as the focal point for all initial communications .ResponsibilitiesAccurately obtains all required information to perform registration of patients for all services.Engages with all areas of patient access: ED, Outpatient, Surgery, and Financial CounselingAssists Supervisor with daily reports relating to accuracy of information obtained in the registration process. Actively identifies trends and offers solutions.Coordinates Training and orientation documentation with direction of supervisor.Maintains the employee schedule with direction of supervisor.Assists in candidate selection and peer interviewsAppropriately obtains authorizations and verifications for services and enters into systemObtains accurate insurance information for billing purposes.Successfully obtains co payments for services rendered or to be rendered.Correctly collects and receipts payments. Completes all required data for financial services.Effectively communicates with customers. Assists customers with inquiries.Assertively demonstrates ability to meet production standard of collection goals for NWMC.Consistently refers uninsured and underinsured patients to financial assistance.Efficiently utilizes resources and supplies.Proficiently utilizes computer system to access patient information, email, and other required systems.RequirementsHigh school diploma or GED required.Ability to perform all responsibilities of the scheduler as needed to ensure continuous scheduling coverage.1+ year of scheduling, administrative support, or clerical experience (healthcare or service operations preferred).Proficiency with Microsoft Office (Outlook, Excel, Word) and ability to learn new systems quickly.Ability to work independently, prioritize tasks, and meet deadlines in a fast-paced environment.Strong customer service skills and professional communication (phone, email, and in-person).Education and ExperienceMinimum of 6 months customer service required. Knowledge of computers, and other standard office equipment required. Ability to type a minimum of 35 words per minute required.Medical office experience preferred.Freeman Perks and ProgramsFor eligible full time and part time employees Freeman offers a wide variety of career opportunities, a great work culture and generous benefits, most starting day one!Health, vision, dental insuranceRetirement with employer matchWellness program with discounts to Health Insurance or Cash Bonus with ParticipationMilestone payments with longevity of employmentPaid time off (PTO) or Flex time off (FTO)Extended Sick payLearning Center designated only for Freeman Family membersPayroll deduction at different locations such as The Daily Grind, Freeman Gift Shop, Cafeteria, etc.#LI-DNI