Registration Specialist-Patient Access Emergency Department

WVU Medicine; Martinsburg (WV); On-site; USD 34,000 - 46,000; Full time

Job summary

WVU Medicine is seeking a Patient Access Registrar in Martinsburg, WV. This role handles patient registration, insurance information gathering, and initial billing steps in a high-volume hospital setting. You will collect co-pays, verify coverage, and support scheduling and basic privacy and consent processes.

Attention to detail and strong communication are essential in this non-exempt position. The steady daily workflow includes balancing receipts, entering data accurately, and coordinating

Qualifications

• Gathers demographic, billing, and insurance information and enters into systems accurately.
• Ability to collect deposits and patient payments.
• Familiarity with patient registration processes and consent forms.

Responsibilities

• Obtain demographic/billing/insurance information and enter into the registration/billing systems.
• May complete pre-certification and authorizations for managed care.
• Prepare consent forms and obtain electronic signatures for treatment and financial obligations.
• Collect deposits, co-pays, deductibles, and patient payments and document in systems.
• Prepare patient armband and balance daily receipts; follow up on accounts as needed.
• Initiate screenings and gather information for coverage; complete necessary paperwork.
• Check medical necessity and complete required notices as needed.
• Schedule, reschedule, or cancel patients per hospital workflows.
• Check orders for completeness and validate against scheduled services.

Skills

Customer service

Attention to detail

Communication skills

Multitasking

Data entry

Education

High school diploma

Tools

Registration software

Billing software

Job description

Welcome! We’re excited you’re considering an opportunity with us! Below, you’ll find other important information about this position.

Performs a variety of administrative and clerical duties to manage patient registration and patient financial obligation.

MINIMUM QUALIFICATIONS:

• High school graduate or equivalent.
• State criminal background check and Federal (if applicable), as required for regulated areas.

CORE JOB DUTIES AND RESPONSIBILITIES:

• Obtains demographic/billing/insurance information from patient/family/legal guardian and enters into the registration/billing systems for service and claim processing and scans insurance cards & photo identification. Provides to the patient, information concerning insurance, payment of bills and hospital procedures.
• May complete managed care responsibilities in regard to obtaining pre-certification and authorizations.
• Prepares WVU Medicine standard consent form, notice of privacy practice and/or other necessary paperwork related to registration and presents to patient/family/legal guardian for signatures. Obtains electronic signature for consent to treat and patient financial obligations.
• Collects deposits/co-payments/deductibles/patient liability payments when applicable, provides patient receipt and documents payment in the registration/billing systems.
• Prepares armband for patient identification.
• Balances daily receipts and cash drawer for patient payments as needed. Follows up on accounts as indicated by system flags (courtesy dismissal/comments/red stickers).
• May initiate various screenings and obtains all pertinent information for coverage and completes appropriate paperwork.
• Performs medical necessity checks and completes Advanced Beneficiary Notice as needed.
• Schedules, reschedules, or cancels patients in accordance with hospital workflows.
• Checks for order completeness and validate order against scheduled service.

Other duties may be assigned.

PHYSICAL REQUIREMENTS:

• Frequent walking, standing, stooping, kneeling, reaching, pushing, pulling, lifting, and grasping.
• Visual acuity must be within normal range.
• Manual dexterity to operate keyboards, fax machines, telephones, and other business equipment.
• Sitting and/or standing for extended periods of time.
• Reading and comprehension ability.

WORKING ENVIRONMENT:

• High volume, fast paced environment.
• Exposure to communicable disease.
• Frequent interactions with patients, medical staff, and support staff daily on a continual basis.

SKILLS AND ABILITIES:

• Ability to accurately utilize applicable computer software and equipment for access processing & demonstrates ability to follow down time procedures.
• Demonstrate knowledge of procedure to report and/or document unsafe/hazardous conditions, incidents and defective equipment in compliance with hospital policy.
• Requires considerable attention to detail, the ability to be organized and to be able to perform multiple tasks simultaneously.
• Requires the ability to memorize a considerable amount of information, and to be able to reference information not retained from written sources or from appropriate personnel.
• Requires the ability to understand medical insurance requirements for payment and basic knowledge of covered services.
• Excellent written and verbal communication skills and the ability to understand written and verbal communication.
• Basic knowledge of medical terminology.

Additional Job Description:

Scheduled Weekly Hours: 24 Shift: Exempt/Non-Exempt: United States of America (Non-Exempt) Company: BMC Berkeley Medical Center Cost Center: 545 BMC Patient Access Address: 2500 Hospital Drive Martinsburg West Virginia

Equal Opportunity Employer

West Virginia University Health System and its subsidiaries (collectively "WVUHS") is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. WVUHS strictly prohibits and does not tolerate discrimination against employees, applicants, or any other covered persons because of race, color, religion, creed, national origin or ancestry, ethnicity, sex (including gender, pregnancy, sexual orientation, and gender identity), age, physical or mental disability, citizenship, past, current, or prospective service in the uniformed services, genetic information, or any other characteristic protected under applicable federal, state, or local law. All WVUHS employees, other workers, and representatives are prohibited from engaging in unlawful discrimination. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation, benefits, and termination of employment.

Thank you for your interest in working for WVUM.

The West Virginia University Health System is West Virginia’s largest health system and the state’s largest employer with more than 3,400 licensed beds, 4,600 providers, 35,000 employees, and $7 billion in total operating revenues. The Health System is comprised of 25 hospitals – including J.W. Ruby Memorial Hospital, an 880-bed academic medical center, and the 150-bed WVU Medicine Children’s Hospital in Morgantown, West Virginia – and five institutes. To learn more, visit WVUMedicine.org.