Centralized Scheduler

Labette Health; Parsons (KS); On-site; USD 32,000 - 45,000; Full time

Job summary

Labette Health in Parsons, KS, seeks a Radiology Scheduler to coordinate outpatient diagnostic tests across departments, collaborating with physicians, patients, and staff. The ideal candidate is organized, communicative, and committed to excellent customer service in a fast-paced healthcare setting.

The role requires coordinating appointments, gathering insurance details and medical history, and using electronic medical records systems to input and manage information accurately.

Qualifications

• Previous experience in a healthcare facility or doctors office.

Responsibilities

• Schedule outpatient appointments, procedures, and diagnostic tests according to patient needs and provider availability.
• Coordinate with patients to gather necessary information for scheduling, including insurance details, medical history, and preferred appointment times.
• Communicate effectively with healthcare providers and clinical staff to ensure seamless coordination of patient schedules.
• Utilize scheduling software and electronic medical records systems to input and manage appointment information accurately.
• Confirm appointments with patients and provide necessary instructions, including pre-appointment preparations and arrival information.
• Knowledge of procedures that require pre-certification.
• Assist patients with scheduling changes, cancellations, and rescheduling as needed, while maintaining flexibility to accommodate urgent requests.
• Collaborate with other departments, such as billing and insurance, to verify coverage and obtain authorizations for scheduled procedures.
• Maintain confidentiality of patient information and adhere to HIPAA regulations in all communications and interactions.
• Provide excellent customer service to patients, addressing inquiries, concerns, and requests promptly and professionally.
• Attendance/Timeliness: Is on time for appointments, procedures, and work; meets attendance guidelines established by the Human Resources Department.

Skills

Healthcare scheduling

Customer service

Verbal communication

Written communication

Job description

This job was posted by https://www.kansasworks.com : For more

information, please see: https://www.kansasworks.com/jobs/13685690

Business office

Department:

Radiology

Description:

Position Summary

The primary objective of this role is to coordinate outpatient diagnostic tests in collaboration with physician offices, patients, and hospital staff. This role plays a vital part in coordinating patient appointments across multiple departments while delivering excellent customer service. The ideal candidate is organized, communicative, and enjoys working in a fast-paced healthcare environment.

Essential Duties and Responsibilities

• Schedule outpatient appointments, procedures, and diagnostic tests according to patient needs and provider availability.
• Coordinate with patients to gather necessary information for scheduling, including insurance details, medical history, and preferred appointment times.
• Communicate effectively with healthcare providers and clinical staff to ensure seamless coordination of patient schedules.
• Utilize scheduling software and electronic medical records systems to input and manage appointment information accurately.
• Confirm appointments with patients and provide necessary instructions, including pre-appointment preparations and arrival information.
• Knowledge of procedures that require pre-certification.
• Assist patients with scheduling changes, cancellations, and rescheduling as needed, while maintaining flexibility to accommodate urgent requests.
• Collaborate with other departments, such as billing and insurance, to verify coverage and obtain authorizations for scheduled procedures.
• Maintain confidentiality of patient information and adhere to HIPAA regulations in all communications and interactions.
• Provide excellent customer service to patients, addressing inquiries, concerns, and requests promptly and professionally.
• Attendance/Timeliness: Is on time for appointments, procedures, and work; meets attendance guidelines established by the Human Resources Department.

Minimum Qualifications (Knowledge, Skills, and Abilities)

• Previous experience in a healthcare facility or doctors office.

Preferred

• Excellent communication and interpersonal abilities.
• Excellent oral and written communication skills.

EOE