Centralized Scheduler

WVU Medicine; Core (WV); On-site; USD 19,000 - 25,000; Part time

Job summary

WVU Medicine/ WVUH West Virginia University Hospitals is seeking a part-time Scheduling Clerk to handle scheduling, registration, and related duties for ambulatory clinics. The role requires collecting information for schedule setup and ensuring accuracy of patient data.

Responsibilities include verifying guarantor information, processing referrals, and communicating changes to staff and patients in a timely manner. The position is non-exempt with standard office hours.

Qualifications

• Strong written and verbal communication skills.

Responsibilities

• Schedule and register patients for ambulatory visits and procedures.
• Obtain and verify patient guarantor information annually to keep records current.
• Coordinate referrals or authorizations as needed.
• Communicate scheduling changes to appropriate staff in a timely manner.
• Respond to patient and staff inquiries promptly and professionally.

Skills

Strong communication skills

Education

High School diploma or equivalent

Job description

Responsible for scheduling, cancelling, rescheduling and registering of outpatient visits and procedures for multiple ambulatory clinics, by collecting all necessary information for schedule and registration preparation.

Minimum Qualifications

EDUCATION, CERTIFICATION, AND/OR LICENSURE:

• High School diploma or equivalent.
• State criminal background check and Federal (if applicable), as required for regulated areas.

CORE JOB DUTIES AND RESPONSIBILITIES

The statements described here are intended to describe the general nature of work being performed by people assigned to this position. They are not intended to be constructed as an all-inclusive list of all responsibilities and duties. Other duties may be assigned.

• Obtain and verify patient guarantor information a minimum of once a year to ensure that the patient record is up-to-date. If a referral or authorization is needed we generate the referral at this time.
• Schedules and registers patients/customers based on scheduling guidelines and medical appropriateness within the appropriate clinic.
• Obtaining and collecting all necessary information from the patient/customer to schedule and register the patient for an appointment.
• Identifies and communicates need for scheduling modifications and development.
• Notifying appropriate personnel of any scheduling change due to patient cancellation in a timely fashion.
• Receives and responds to patient and staff needs and complaints appropriately within the realm of the "patient care" environment, involving department supervisors and patient representatives as needed.
• Consults with referring physician’s office to ensure written and/or electronic orders exist and obtain them as needed. Verifies upon receiving for completeness of the written orders and notes. Make documentation that outside orders are requested.
• Completes Workques as needed in a timely fashion along with daily tasks according to the scheduling area working in.
• Responds to all patient communication in a timely manner.
• Escalates any immediate needs to the appropriate area of responsibility.

PHYSICAL REQUIREMENTS

• Ability to sit for extended periods of time.

WORKING ENVIRONMENT

• Standard office environment.

Skills And Abilities

• Strong written and verbal communication skills.

Additional Job Description

Scheduled Weekly Hours

16

Exempt/Non-Exempt

Shift

United States of America (Non-Exempt)

Company

WVUH West Virginia University Hospitals

Cost Center

550 WVUH Scheduling Call Center