Centralized Scheduler

WVU Medicine Princeton Community Hospital; Princeton (WV); On-site; USD 36,000 - 42,000; Full time

Job summary

PCH Princeton Community Hospital is seeking an admissions and scheduling coordinator to manage outpatient visits across ambulatory clinics, handling registration, check-in/out, and referrals as needed.

The role requires a high school diploma, strong communication skills, and the ability to coordinate with physicians and patients in a standard office environment. 40-hour workweek, on-site position.

Qualifications

• High School diploma or equivalent.
• State criminal background check and Federal (if applicable), as required for regulated areas.

Responsibilities

• Check in and check out patients according to Scheduling/Registration guidelines, prioritizing according to patient needs.
• Obtain and verify patient guarantor information at least annually and generate referrals when needed.
• Schedule and register patients based on guidelines and clinic appropriateness.
• Coordinate follow-up appointments and testing at check-out.
• Communicate scheduling changes promptly to patients and staff; resolve issues as needed.
• Collect time-of-service payments and copayments during check-in/out; reconcile cash drawer at end of day.

Skills

Communication skills

Scheduling

Customer service

Education

High School diploma or equivalent

Job description

Responsible for scheduling, cancelling, rescheduling and registering of outpatient visits and procedures for multiple ambulatory clinics, by collecting all necessary information for schedule and registration preparation.

Minimum Qualifications

EDUCATION, CERTIFICATION, AND/OR LICENSURE:

• High School diploma or equivalent.
• State criminal background check and Federal (if applicable), as required for regulated areas.

CORE JOB DUTIES AND RESPONSIBILITIES

The statements described here are intended to describe the general nature of work being performed by people assigned to this position. They are not intended to be constructed as an all-inclusive list of all responsibilities and duties. Other duties may be assigned.

• Checks in and Checks out patients in accordance with Scheduling/Registration guidelines, with the ability to prioritize according to the patient’s needs.
• Obtain and verify patient guarantor information a minimum of once a year to ensure that the patient record is up-to-date. If a referral or authorization is needed we generate the referral at this time.
• Schedules and registers patients/customers based on scheduling guidelines and medical appropriateness within the appropriate clinic.
• Assures upon check out all follow up appointments & testing are coordinated with the patient.
• Obtaining and collecting all necessary information from the patient/customer to schedule and register the patient for an appointment.
• Identifies and communicates need for scheduling modifications and development.
• Notifying appropriate personnel of any scheduling change due to patient cancellation in a timely fashion.
• Receives and responds to patient and staff needs and complaints appropriately within the realm of the “patient care” environment, involving department supervisors and patient representatives as needed.
• Consults with referring physician’s office to ensure written and/or electronic orders exist and obtain them as needed. Verifies upon receiving for completeness of the written orders and notes. Make documentation that outside orders are requested.
• Responsible for collecting all time of service payments and copayments for patients in the check-in or check-out process.
• Upon end of day, responsible for reconciling cash drawer and all contents. Responsible for reporting any discrepancies within the cash drawer to the Supervisor or Manager.
• Responsible for collecting all signatures on waivers for managed care at the point of check in.
• Completes Workques as needed in a timely fashion along with daily tasks according to the scheduling area working in.
• Responds to all patient communication in a timely manner.

PHYSICAL REQUIREMENTS

• Ability to sit for extended periods of time.

WORKING ENVIRONMENT

• Standard office environment.

Skills And Abilities

• Strong written and verbal communication skills.

Additional Job Description

Scheduled Weekly Hours

40

Exempt/Non-Exempt

Shift

United States of America (Non-Exempt)

Company

PCH Princeton Community Hospital

Cost Center

550 PCH Scheduling Call Center