Centralized Scheduler - Radiology

WVU Medicine Golisano Children's; Morgantown (WV); On-site; USD 29,000 - 42,000; Full time

Job summary

WVUH West Virginia University Hospitals is seeking an organized scheduling and registration associate to manage outpatient visits and procedures across multiple ambulatory clinics. You will collect necessary information, register patients, and coordinate follow-up appointments.

Responsibilities include checking in/out, obtaining guarantor information, collecting payments, communicating with staff, and ensuring orders exist.

Qualifications

• High School diploma or equivalent.
• State criminal background check and Federal (if applicable).
• Strong written and verbal communication skills.

Responsibilities

• Check in and check out patients per scheduling/registration guidelines.
• Obtain and verify guarantor information at least once a year.
• Schedule and register patients based on guidelines and medical appropriateness.
• Ensure follow-up appointments and testing are coordinated on checkout.
• Collect payments and co-pays at check-in or check-out; reconcile cash drawer.
• Respond to patient and staff needs and complaints appropriately.

Skills

Strong written and verbal

Education

High School diploma or equivalent

Job description

Responsible for scheduling, canceling, rescheduling and registering of outpatient visits and procedures for multiple ambulatory clinics, collecting all necessary information for schedule and registration preparation.

Minimum Qualifications

• High School diploma or equivalent.
• State criminal background check and Federal (if applicable), as required for regulated areas.

CORE JOB DUTIES AND RESPONSIBILITIES

• Checks in and checks out patients in accordance with scheduling/registration guidelines, prioritizing according to patient needs.
• Obtain and verify patient guarantor information at least once a year.
• Schedule and register patients/customers based on guidelines and medical appropriateness.
• Ensure follow-up appointments & testing are coordinated upon checkout.
• Collect all necessary information to schedule and register patients.
• Identify and communicate need for scheduling modifications and development.
• Notify personnel of any scheduling change due to patient cancellation in a timely manner.
• Respond to patient and staff needs and complaints appropriately.
• Consult with referring physician’s office to ensure written and/or electronic orders exist and obtain them as needed.
• Collect payment and copayments for patients at check-in or check-out.
• Reconcile cash drawer and report discrepancies.
• Collect signatures on waivers for managed care at check-in.
• Complete Workques as needed in a timely fashion.
• Respond to all patient communication promptly.

PHYSICAL REQUIREMENTS

• Ability to sit for extended periods.

WORKING ENVIRONMENT

• Standard office environment.

Skills And Abilities

• Strong written and verbal communication skills.

Additional Job Description

Scheduled Weekly Hours: 40

Exempt/Non-Exempt: Non-Exempt

Shift: United States of America

Company: WVUH West Virginia University Hospitals

Cost Center: 4151 WVUH CH Pediatrics Radiology Diagnostic

Address: 1 Medical Center Drive, Morgantown, West Virginia

Equal Opportunity Employer

West Virginia University Health System and its subsidiaries (collectively "WVUHS") is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. WVUHS strictly prohibits and does not tolerate discrimination against employees, applicants, or any other covered persons because of race, color, religion, creed, national origin or ancestry, ethnicity, sex (including gender, pregnancy, sexual orientation, and gender identity), age, physical or mental disability, citizenship, past, current, or prospective service in the uniformed services, genetic information, or any other characteristic protected under applicable federal, state, or local law. All WVUHS employees, other workers, and representatives are prohibited from engaging in unlawful discrimination. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation, benefits, and termination of employment.