Centralized Scheduler

Helio Health; City of Syracuse (NY); On-site; USD 28,000 - 32,000; Full time

Benefits offered by this job

Sign-On Incentive up to $1,500

Job summary

Helio Health in Syracuse is hiring a Centralized Scheduler to support scheduling patient sessions and greet patients in person and by phone. This full-time role operates Monday through Friday, from 5:30am to 2:00pm, at the Syracuse OTP.

Salary ranges from $20.00 to $23.00 per hour, with a sign-on incentive up to $1,500.00, plus Helio Health's comprehensive benefits package.

Qualifications

• High school diploma required; associate degree preferred.
• One year experience in Medical Records or Human Services.
• Knowledge of federal confidentiality laws.
• Good oral and written communication skills.
• Sound judgment and cultural competency.
• Ability to perform duties independently.

Responsibilities

• Greet patients in person and by phone in a cordial, professional manner.
• Schedule patient individual and medical sessions.
• Maintain will-call and back-fill schedules for clinical staff.
• Confirm status updates of patient appointments.
• Perform Quality Assurance activities.
• Participate in program administrative and clinical committees as assigned.
• Other duties as assigned.

Skills

Communication skills

Computer literacy

Cultural competency

Independent work

Education

High school diploma / Associate degree

Tools

Basic computer applications

Job description

Overview

Helio Health is on a mission to treat and promote recovery from the effects of substance use, mental health disorders, and other behavioral healthcare issues. TheCentralized Scheduler will work on aFull-Time basis out of Helio Health’s Syracuse OTP.

Schedule: Monday - Friday, 5:30am - 2:00pm

In addition to Helio Health’s comprehensive benefits package, Full-Time hires for this position are eligible for a Sign-On Incentive up to $1,500.00!

Pay: $20.00 - $23.00 per hour.

Responsibilities

• The Centralized Scheduler position will greet each patient cordially and professionally in person and on phone.
• Responsible for scheduling patient individual and medical sessions.
• Maintain clinical and medical staff “will call” and “back-fill” lists and schedules accordingly.
• Confirm status updates of patient appointments.
• Performs Quality Assurance activities.
• Participates in program administrative and clinical committees as assigned.
• Other duties as assigned.

Qualifications

• High school diploma required/Associates degree preferred.
• One year employment experience in the Medical Records or Human Services field
• An equivalent combination of training and experience may be substituted for the educational requirements
• Knowledge and understanding of the federal confidentiality laws relating to populations served
• Good oral and written communication skills
• Sound judgment and cultural competency
• Proficiency with basic computer applications
• Ability to perform duties independently

Our Comprehensive Employee Benefits Package Includes:

• Health insurance including dental and vision for employees and families.
• Paid Vacation and Sick leave - No Waiting Period for accruals.
• Paid holidays, including a floating birthday holiday.
• 401(k) plan with up to 5% company match.
• Company paid short-term disability insurance.
• Company sponsored life insurance.
• Employee Assistance Program (EAP).

Helio Health provides equal opportunity to all employees and applicants for employment, without regard to race, creed, color, sex (including pregnancy, gender identity and sexual orientation), parental status, religion, national origin, citizenship, status as a victim of domestic violence, age, military or veteran status, handicap or disability, family medical history or predisposing genetic characteristics or carrier status, marital status, family status, political affiliation, felony conviction record, status as a victim of a crime, or status as an employee who has complained about discrimination, filed a charge of discrimination, or participated in an employment discrimination investigation or lawsuit, or any other categories, status or activity protected by federal, state or local law.

Salary and hourly compensation ranges are provided in accordance with NYS law and are based on Helio Health's good faith belief of what is accurate at the time of posting. Salary and hourly compensation offers are based on candidate's education level and experience relevant to the position and also take into account information provided by the hiring manager and program.