Centralized Scheduler

Talentify; City of Utica (NY); On-site; USD 25,000 - 29,000; Full time

Benefits offered by this job

Sign-On Bonus up to $1,500

Job summary

Helio Health is seeking a Centralized Scheduler for the Outpatient Program on a full-time basis. The role greets patients, schedules sessions, maintains will-call and back-fill lists, and confirms appointment status, while contributing to program QA and committees.

The position offers a sign-on incentive up to $1,500 and an hourly pay range of $18.67–$20.76, with comprehensive benefits available as part of a full-time role.

Qualifications

• High school diploma required; associates degree preferred.
• One year experience in Medical Records or Human Services.
• Knowledge of federal confidentiality laws relating to populations served.
• Good oral and written communication; sound judgment and cultural competency.

Responsibilities

• Greet patients in person and on the phone in a cordial and professional manner.
• Schedule patient individual and medical sessions.
• Maintain will-call and back-fill lists and schedules.
• Confirm status updates of patient appointments.
• Perform Quality Assurance activities.
• Participate in program administrative and clinical committees.
• Other duties as assigned.

Skills

Oral and written communication

Judgment & cultural competency

Basic computer skills

Independent work

Education

High school diploma required/Associates degree preferred

Job description

Overview

Helio Health is on a mission to treat and promote recovery from the effects of substance use, mental health disorders, and other behavioral healthcare issues. The Centralized Scheduler will work on a Full-Time basis out of Helio Health’s Outpatient Program.

In addition to Helio Health’s comprehensive benefits package, Full-Time hires for this position are eligible for a Sign-On Incentive up to $1,500.00!

Pay: $18.67 - $20.76 per hour.

Responsibilities

• The Centralized Scheduler position will greet each patient cordially and professionally in person and on phone.
• Responsible for scheduling patient individual and medical sessions.
• Maintain clinical and medical staff “will call” and “back-fill” lists and schedules accordingly.
• Confirm status updates of patient appointments.
• Performs Quality Assurance activities.
• Participates in program administrative and clinical committees as assigned.
• Other duties as assigned.

Qualifications

• High school diploma required/Associates degree preferred.
• One year employment experience in the Medical Records or Human Services field
• An equivalent combination of training and experience may be substituted for the educational requirements
• Knowledge and understanding of the federal confidentiality laws relating to populations served
• Good oral and written communication skills
• Sound judgment and cultural competency
• Proficiency with basic computer applications
• Ability to perform duties independently

Our Comprehensive Employee Benefits Package Includes:

• Health insurance including dental and vision for employees and families.
• Paid Vacation and Sick leave - No Waiting Period for accruals.
• Paid holidays, including a floating birthday holiday.
• 401(k) plan with up to 5% company match.
• Company paid short-term disability insurance.
• Company sponsored life insurance.
• Employee Assistance Program (EAP).

Helio Health provides equal opportunity to all employees and applicants for employment, without regard to race, creed, color, sex (including pregnancy, gender identity and sexual orientation), parental status, religion, national origin, citizenship, status as a victim of domestic violence, age, military or veteran status, handicap or disability, family medical history or predisposing genetic characteristics or carrier status, marital status, family status, political affiliation, felony conviction record, status as a victim of a crime, or status as an employee who has complained about discrimination, filed a charge of discrimination, or participated in an employment discrimination investigation or lawsuit, or any other categories, status or activity protected by federal, state or local law.

Salary and hourly compensation ranges are provided in accordance with NYS law and are based on Helio Health's good faith belief of what is accurate at the time of posting. Salary and hourly compensation offers are based on candidate's education level and experience relevant to the position and also take into account information provided by the hiring manager and program.