Centralized Scheduler

Helio Health, Inc; City of Syracuse (NY); On-site; USD 28,000 - 32,000; Full time

Benefits offered by this job

Health insurance

Paid vacation and sick leave

Paid holidays

401(k) plan with company match

Short-term disability insurance

Life insurance

Employee Assistance Program (EAP)

Job summary

Helio Health, Inc. is seeking a Centralized Scheduler to support the Syracuse OTP. This full-time position runs Monday through Friday, 5:30am to 2:00pm, with a sign-on incentive up to $1,500.

The role pays $20.00 to $23.00 per hour and includes a comprehensive benefits package. The scheduler will greet patients, manage appointment scheduling, and maintain call-lists while contributing to quality assurance and administrative committees.

Qualifications

• High school diploma required; an Associates degree is preferred.
• One year of experience in Medical Records or Human Services is expected.
• An equivalent mix of training and experience is acceptable.
• Understanding of federal confidentiality laws related to populations served.
• Good oral and written communication skills.
• Sound judgment and cultural competency.
• Proficiency with basic computer applications.
• Ability to perform duties independently.

Responsibilities

• Greet patients in person and on the phone in a cordial, professional manner.
• Schedule patient individual and medical sessions accurately.
• Maintain 'will call' and 'back-fill' lists and adjust schedules.
• Confirm status updates of patient appointments.
• Perform quality assurance activities as needed.
• Participate in program admin and clinical committees.
• Other duties as assigned.

Skills

Communication skills

Professional demeanor

Cultural competency

Basic computer skills

Ability to work independently

Education

High school diploma required

Associates degree preferred

Job description

Overview

Helio Health is on a mission to treat and promote recovery from the effects of substance use, mental health disorders, and other behavioral healthcare issues. TheCentralized Schedulerwill work on aFull-Timebasis out of Helio Health’s Syracuse OTP.

Schedule: Monday - Friday, 5:30am - 2:00pm

In addition to Helio Health’s comprehensive benefits package, Full-Time hires for this position are eligible for a Sign-On Incentive up to $1,500.00!

Pay: $20.00 - $23.00 per hour.

Responsibilities

• The Centralized Scheduler position will greet each patient cordially and professionally in person and on phone.
• Responsible for scheduling patient individual and medical sessions.
• Maintain clinical and medical staff “will call” and “back-fill” lists and schedules accordingly.
• Confirm status updates of patient appointments.
• Performs Quality Assurance activities.
• Participates in program administrative and clinical committees as assigned.
• Other duties as assigned.

Qualifications

• High school diploma required/Associates degree preferred.
• One year employment experience in the Medical Records or Human Services field
• An equivalent combination of training and experience may be substituted for the educational requirements
• Knowledge and understanding of the federal confidentiality laws relating to populations served
• Good oral and written communication skills
• Sound judgment and cultural competency
• Proficiency with basic computer applications
• Ability to perform duties independently

Our Comprehensive Employee Benefits Package Includes:

• Health insurance including dental and vision for employees and families.
• Paid Vacation and Sick leave - No Waiting Period for accruals.
• Paid holidays, including a floating birthday holiday.
• 401(k) plan with up to 5% company match.
• Company paid short-term disability insurance.
• Company sponsored life insurance.
• Employee Assistance Program (EAP).

Helio Health provides equal opportunity to all employees and applicants for employment, without regard to race, creed, color, sex (including pregnancy, gender identity and sexual orientation), parental status, religion, national origin, citizenship, status as a victim of domestic violence, age, military or veteran status, handicap or disability, family medical history or predisposing genetic characteristics or carrier status, marital status, family status, political affiliation, felony conviction record, status as a victim of a crime, or status as an employee who has complained about discrimination, filed a charge of discrimination, or participated in an employment discrimination investigation or lawsuit, or any other categories, status or activity protected by federal, state or local law.

Salary and hourly compensation ranges are provided in accordance with NYS law and are based on Helio Health's good faith belief of what is accurate at the time of posting. Salary and hourly compensation offers are based on candidate's education level and experience relevant to the position and also take into account information provided by the hiring manager and program.