Centralized Home Health Scheduler (Multi-County)

St. Charles Health System Inc.; Bend, Northern (OR, KY); Hybrid; USD 40,000 - 46,000; Full time

Job summary

St. Charles Health System Inc. is seeking a Home Care Centralized Scheduling Specialist to manage scheduling for Home Health and Hospice patients. This role coordinates multidisciplinary visits across Central Oregon, ensuring timely starts of care and efficient communication with clinicians and the intake team.

The ideal candidate brings strong customer service, administrative experience, and knowledge of medical terminology to support a compliant, high-quality patient-care scheduling process.

Qualifications

• Previous customer service experience in a high volume, fast paced environment.
• Previous experience in an administrative or clerical position.
• Knowledge of medical terminology and procedures.
• Two years of general office experience, preferably in a hospital environment.
• Phone skills, computer experience, and interpersonal skills.

Responsibilities

• Schedules home health and hospice appointments as ordered by the physician.
• Schedules starts of care, initial assessments, resumptions of care, and routine visits.
• Coordinates visits between disciplines by analyzing territory and caseload to ensure efficiency.
• Enters appointments into the scheduling system and communicates pertinent information to staff.
• Supports Intake and triage resources by managing faxes, inbasket, and e-mail for referrals and orders.
• Communicates staffing changes to the patient care team and monitors inpatient stay through discharge to home.
• Provides excellent customer service via telephone and e-mail.

Skills

Customer service

Administrative experience

Medical terminology

Phone skills

Interpersonal skills

Education

High school diploma or GED

Associates degree or higher

Tools

EMR systems

Teams

Excel

OneNote

RightFax

Job description

St. Charles Health System Inc. is seeking a Home Care Centralized Scheduling Specialist to manage scheduling for Home Health and Hospice patients. This role coordinates multidisciplinary visits across Central Oregon, ensuring timely starts of care and efficient communication with clinicians and the intake team.

The ideal candidate brings strong customer service, administrative experience, and knowledge of medical terminology to support a compliant, high-quality patient-care scheduling process.