Centralized Collections & Recovery Specialist II

Lendmark Financial Services; United States; On-site; USD 38,000 - 58,000; Full time

Benefits offered by this job

Medical, dental, vision benefits

401(k)

Life Insurance

Paid time off

Paid holidays

Tuition assistance

Employee assistance program

Job summary

Lendmark Financial Services seeks a Centralized Collections & Recovery Specialist II to assist customers with delinquent accounts and charged-off balances. You will contact customers via outbound and inbound calls to negotiate satisfactory payment arrangements and coordinate with internal teams to resolve accounts.

Ideal candidates have 0–3 years in consumer finance or collections, strong communication skills, and the ability to manage multiple loans while maintaining compliance with FDCPA and

Qualifications

• 2+ years in consumer finance, collections, recovery or related customer contact roles.
• Strong communication and telephone skills.
• Ability to work with minimal supervision.
• Proficiency with Microsoft Windows, Excel and Word.

Responsibilities

• Contact loan customers for past due payments and update account status in system.
• Manage multiple loans and customer relationships.
• Negotiate settlements and payment arrangements based on customer ability to pay.
• Communicate in a professional manner in line with FDCPA and state guidelines.
• Use skip tracing tools to locate customers and update records.
• Assess accounts for potential repossession or legal steps as needed.
• Perform other duties as assigned.

Skills

Customer service

Phone etiquette

Multitasking

Bilingual (Spanish)

Education

High school diploma

Tools

MS Office

Job description

At Lendmark Financial Services, we believe the success of our company is specifically attributable to the quality of our employees and their commitment to our customers. We value each customer and understand that people want to do business with people who care. That’s one way we differ from our competitors. We are proud of what we as a team have accomplished. We will always strive for improvement, our motto since day one has been “Success is the only option.”

Lendmark Financial Services offers a comprehensive benefits package for employees and dependents that includes medical, dental, vision benefits, paid time off, paid holidays, 401(k), life insurance, long-term disability, tuition assistance and an employee assistance program. We also offer optional benefits such as critical care, auto, home and pet insurance as well as other ancillary insurance options.

Job Summary:

The role of Centralized Collections & Recovery Specialist II is to assist customers whose accounts are either delinquent, or have been charged off by Lendmark in attempt to make satisfactory payment arrangements on the account. The Centralized Collections & Recovery Specialist will make contact with customers either through outbound or inbound phone calls

Primary Duties & Responsibilities

• Contact loan customers for past due payments and properly note the system of record with the updated status of the account.
• Ability to manage multiple loans and customer relationships
• Initiate and negotiate account settlements and payment arrangements. Establish other repayment schedules based on determining what best fits the customer’s ability to pay
• Engage with all customers in a manner that is in correspondence with FDCPA, individual state guidelines and in a clear and professional manner
• Utilize skip tracing tools when needed for the purpose of locating customers and update the system of record as needed
• Review and make appropriate recommendations for potential repossession on collateral potentially meeting value requirements
• Evaluate accounts currently in legal process for any necessary next steps as well as review of all accounts for any potential new legal activity
• All other duties as assigned

Minimal Qualifications:

• High School diploma or comparable education and experience required
• 0-3 years experience in consumer finance, collections, recovery or other customer contact services
• Effective communication and telephone skills
• Ability to work with minimum supervision
• Working knowledge of Microsoft Windows, Excel and Word Applications
• Bilingual Spanish/English, preferred

Working Conditions:

• Normal office environment

If you are interested in a fast paced, high growth, team oriented and great culture environment, you’ll enjoy a career with us!