Centralized Collections & Recovery Specialist II

Lendmark Financial Services LLC; Gilbert (AZ); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401(k)

Paid time off

Paid holidays

Life insurance

Long-term disability

Tuition assistance

Employee assistance program

Optional insurance: critical care

Job summary

Lendmark Finance is seeking a Centralized Collections & Recovery Specialist II in Gilbert, AZ. You will contact delinquent customers, establish repayment plans, and document outcomes in our record systems.

The role requires careful adherence to FDCPA and state guidelines while maintaining professional communication. The position supports multiple loans and customer relationships, with an emphasis on compliant skip tracing and timely settlements.

Qualifications

• High School diploma or equivalent required/experience acceptable.
• 0–3 years in consumer finance, collections, recovery or related customer contact roles.
• Strong communication and telephone skills are essential.
• Ability to work with minimal supervision and manage multiple accounts.

Responsibilities

• Contact loan customers for past-due payments and update account status in the system.
• Manage multiple loans and customer relationships effectively.
• Negotiate settlements and payment arrangements.
• Adhere to FDCPA and state guidelines in all communications.
• Utilize skip tracing tools when needed to locate customers and update records.

Skills

Communication skills

Telephone skills

Bilingual Spanish/English

Education

High School diploma or equivalent

Tools

Microsoft Windows

Excel

Word

Job description

At Lendmark Financial Services, we believe the success of our company is specifically attributable to the quality of our employees and their commitment to our customers. We value each customer and understand that people want to do business with people who care. That’s one way we differ from our competitors. We are proud of what we as a team have accomplished. We will always strive for improvement, our motto since day one has been “Success is the only option.”Lendmark Financial Services offers a comprehensive benefits package for employees and dependents that includes medical, dental, vision benefits, paid time off, paid holidays, 401(k), life insurance, long-term disability, tuition assistance and an employee assistance program. We also offer optional benefits such as critical care, auto, home and pet insurance as well as other ancillary insurance options.Job Summary:The role of Centralized Collections & Recovery Specialist II is to assist customers whose accounts are either delinquent, or have been charged off by Lendmark in attempt to make satisfactory payment arrangements on the account. The Centralized Collections & Recovery Specialist will make contact with customers either through outbound or inbound phone callsPrimary Duties & ResponsibilitiesContact loan customers for past due payments and properly note the system of record with the updated status of the account.Ability to manage multiple loans and customer relationshipsInitiate and negotiate account settlements and payment arrangements. Establish other repayment schedules based on determining what best fits the customer’s ability to payEngage with all customers in a manner that is in correspondence with FDCPA, individual state guidelines and in a clear and professional mannerUtilize skip tracing tools when needed for the purpose of locating customers and update the system of record as neededReview and make appropriate recommendations for potential repossession on collateral potentially meeting value requirementsEvaluate accounts currently in legal process for any necessary next steps as well as review of all accounts for any potential new legal activityAll other duties as assignedMinimal Qualifications:High School diploma or comparable education and experience required0-3 years experience in consumer finance, collections, recovery or other customer contact servicesEffective communication and telephone skillsAbility to work with minimum supervisionWorking knowledge of Microsoft Windows, Excel and Word ApplicationsBilingual Spanish/English, preferredWorking Conditions:Normal office environmentIf you are interested in a fast paced, high growth, team oriented and great culture environment, you'll enjoy a career with us!