Centralized Collections & Recovery Leader

Lendmark Financial Services, LLC.; United States; On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Paid time off

401(k)

Life insurance

Long-term disability

Tuition assistance

Employee assistance program

Optional insurances (auto, home, pet)

Job summary

Lendmark Financial Services is seeking a Centralized Collections & Recovery Manager in Covington, GA to lead a team of 10–20 recovery agents and drive monthly recovery targets in alignment with policy.

Responsibilities include setting strategy, overseeing hiring and training, analyzing performance data, and collaborating with senior management to improve collection dollars while maintaining compliant practices.

Qualifications

• 8+ years of experience in recovery and/or collection operations.
• Budgetary and planning experience.
• Personnel Management experience.
• Excellent verbal and written communication skills.

Responsibilities

• Manage Internal Recovery Unit team of 10-20 Recovery Agents.
• Advise and consent in process of determining overall monthly recovery targets and individual incentive targets.
• Meet established monthly recovery dollar targets.
• Subject-matter expert and ownership of internal recovery strategies.
• Manage matters regarding hiring, staffing, training, scheduling, performance reviews and terminations as applicable.
• Evaluate staff members within the collection department to ensure a sufficient number of staff members are skilled and available to handle the workload.
• Establish a departmental culture of learning and assist senior leadership in creating opportunities for career development of all employees.
• Develop goals that complement the overarching business goals of the company and coordinate staff to continually meet and exceed goals.
• Work with Business Senior Management to implement and execute key performance indicators that contribute to overall recovery dollars collected.
• Use analytics to drive improved business results.
• Identify new opportunities and/or business analytics that will improve awareness of key business indicators.
• Able to drill down overall business results to agent level performance creating clarity and linkage during regular agent level feedback sessions.
• Handle escalated customer calls as needed in support of internal recovery agents.
• Evaluate potential settlement offers for approval or for advancement to senior management for review and approval.
• Run reports and analyze data pertaining to the department and share with executive staff and managers of department staff as needed.
• Other duties as assigned

Skills

Analytical skills

Budgeting experience

Personnel management

Strong communication

Independent work

Detail-oriented

Education

Bachelor's degree (preferred)

Tools

Microsoft Word

Excel

Job description

Lendmark Financial Services is seeking a Centralized Collections & Recovery Manager in Covington, GA to lead a team of 10–20 recovery agents and drive monthly recovery targets in alignment with policy.

Responsibilities include setting strategy, overseeing hiring and training, analyzing performance data, and collaborating with senior management to improve collection dollars while maintaining compliant practices.