Centralized Care Coordination Specialist

State of Louisiana; Elmwood (LA); On-site; USD 42,000 - 56,000; Full time

Job summary

The Jefferson Parish Human Services Authority (JPHSA) seeks a Social Services Counselor 3 (Centralized Care Coordinator) to promote timely access to care by guiding referred individuals from referral through engagement while maintaining contact with referral sources.

The ideal candidate will demonstrate driving results, sound judgment, critical thinking, ethics, strong communication, and strategic thinking.

Qualifications

• Three years of social services experience; OR six years of full-time experience in any field; OR a bachelor’s degree.
• Experience substitution: Every 30 semester hours earned counts as one year of experience toward the six years; max substitution is 120 semester hours (four years).
• Necessary requirement: Positions with addictive disorder counseling or prevention require certification/eligibility for certification by the ADRA or its successor.

Responsibilities

• Gathers information from newly-referred individuals and/ or their family members to assess needs and identify barriers to care. Obtains demographics, insurance information and supportive documentation as appropriate
• Links individuals to appropriate services both internal and external, makes referrals and schedules appointments; tracks progress toward engagement and serves as a point of contact until discharge from Care Coordination
• Assists with resolution of barriers, utilizing community or natural supports; notifies staff of services required (e.g. interpreters, transportation, prescription assistance)
• Serves as a point of contact for referral sources and JPHSA providers; coordinates information and feedback between providers and referral sources; educates on care coordination process
• Ensures accurate documentation in Electronic Health System (EHS) by documenting communications within one business day; includes barriers, interventions, and responses

Skills

Driving Results

Judgement

Critical Thinking

Ethics & Integrity

Communication

Strategic Thinking

Education

Bachelor's degree

Job description

The Jefferson Parish Human Services Authority (JPHSA) seeks a Social Services Counselor 3 (Centralized Care Coordinator) to promote timely access to care by guiding referred individuals from referral through engagement while maintaining contact with referral sources.

The ideal candidate will demonstrate driving results, sound judgment, critical thinking, ethics, strong communication, and strategic thinking.