Social Service Counselor 1 - 3

State of Louisiana; Elmwood (LA); On-site; USD 42,000 - 56,000; Full time

Job summary

The Jefferson Parish Human Services Authority (JPHSA) seeks a Social Services Counselor 3 (Centralized Care Coordinator) to promote timely access to care by guiding referred individuals from referral through engagement while maintaining contact with referral sources.

The ideal candidate will demonstrate driving results, sound judgment, critical thinking, ethics, strong communication, and strategic thinking.

Qualifications

• Three years of social services experience; OR six years of full-time experience in any field; OR a bachelor’s degree.
• Experience substitution: Every 30 semester hours earned counts as one year of experience toward the six years; max substitution is 120 semester hours (four years).
• Necessary requirement: Positions with addictive disorder counseling or prevention require certification/eligibility for certification by the ADRA or its successor.

Responsibilities

• Gathers information from newly-referred individuals and/ or their family members to assess needs and identify barriers to care. Obtains demographics, insurance information and supportive documentation as appropriate
• Links individuals to appropriate services both internal and external, makes referrals and schedules appointments; tracks progress toward engagement and serves as a point of contact until discharge from Care Coordination
• Assists with resolution of barriers, utilizing community or natural supports; notifies staff of services required (e.g. interpreters, transportation, prescription assistance)
• Serves as a point of contact for referral sources and JPHSA providers; coordinates information and feedback between providers and referral sources; educates on care coordination process
• Ensures accurate documentation in Electronic Health System (EHS) by documenting communications within one business day; includes barriers, interventions, and responses

Skills

Driving Results

Judgement

Critical Thinking

Ethics & Integrity

Communication

Strategic Thinking

Education

Bachelor's degree

Job description

Jefferson Parish Human Services Authority (JPHSA) is a Local Governing Entity (LGE) created by the Louisiana Legislature in 1989. JPHSA is responsible for the management and operation of behavioral health and developmental disability Services in Jefferson Parish. JPHSA provides fully integrated primary and behavioral healthcare services through its JeffCare program.

The Social Services Counselor 3 (Centralized Care Coordinator) promotes timely access to appropriate care by supporting referred individuals from initial referral through engagement in services, and maintaining appropriate contact with referral sources to provide follow-up and requested documentation. He/she maintains in-depth knowledge of all JPHSA services and programs. He/she reports to the Centralized Care Coordination Supervisor within the Executive Administration Division, and serves as part of the Centralized Care Coordination team.

An ideal candidate should possess the following competencies:

• Driving Results: The ability to set and pursue goals, maintain focus amid competing demands, and deliver results.
• Making Accurate Judgements: The ability to assess options, weigh risks, and make sound decisions using available information and logical reasoning.
• Thinking Critically: The ability to analyze information objectively, identify connections across sources, and form logical, well-supported conclusions.
• Acting with Ethics and Integrity: The ability to make choices that reflect ethical standards, integrity and honesty, regardless of circumstances or personal benefit.
• Communicating Effectively: The ability to convey information, ideas, and emotions using structured communication methods that promote understanding and engagement
• Thinking Strategically: The ability to anticipate trends, understand context, and align actions with long-term priorities.

Three years of social services experience; OR

Six years of full-time experience in any field; OR

A bachelor\'s degree.

EXPERIENCE SUBSTITUTION:

Every 30 semester hours earned from an accredited college or university will be credited as one year of experience towards the six years of full-time work experience in any field. The maximum substitution allowed is 120 semester hours which substitutes for a maximum of four years of experience in any field.

NECESSARY SPECIAL REQUIREMENT:

Positions that provide addictive disorder counseling or prevention services will require certification or eligibility for certification issued by the Addictive Disorder Regulatory Authority (ADRA), or its successor.

The official job specifications for this role, as defined by the State Civil Service, can be found.

Job Duties:

• Gathers information from newly-referred individuals and/ or their family members to assess needs and identify barriers to care. Obtains demographics, insurance information and supportive documentation, as appropriate
• Links individuals to appropriate services both internal and external, making recommendations and referrals for additional services as appropriate using the JPHSA Referral Form. Schedules appointments as appropriate, tracks the individual\'s progress toward achieving engagement in services, and serves as a point of contact for the individuals and their families until discharge from the Care Coordination program
• Assists with resolution of barriers, utilizing community and/or natural supports to the full extent possible. Notifies designated service delivery area staff of services required to address. (e.g. requests that the division engage interpreters, transportation services or prescription assistance as appropriate)
• Serves as a point of contact for referral sources and JPHSA providers. Coordinates information and feedback between providers and referral sources as requested, including treatment recommendations and progress and appointment attendance. Provides education to internal and external referral sources regarding the care coordination process
• Ensures accurate and concurrent documentation in Electronic Health System (EHS) by documenting communication and communication attempts with referred individuals utilizing the CCC Soap note in the EHS within one (1) business day. As appropriate, documentation minimally includes identified barriers to treatment, interventions utilized (i.e. Motivational Interviewing), services provided and individual\'s response to intervention

Position-Specific Details:

Appointment Type: Job Appointment only

Career Progression: This position does participates in a Career Progression Group and can be hired as a 1,2, or 3.

Work Schedule: 8:00 am - 4:30 pm

Compensation: The salary offered will be determined based on qualifications and experience.

Contact Information:

For further information about this vacancy, contact:

Enjoli Lewis

Jefferson Parish Human Services Authority

3616 S. I-10 Service Road West, Metairie, LA 70001

[e-mail]

504-838-5426

Louisiana is a State As a Model Employer (SAME) that supports the recruitment, hiring, and retention of individuals with disabilities.