Central Station Operator

Stallion Infrastructure Services; Tempe (AZ); On-site; USD 30,000 - 42,000; Full time

Job summary

Stallion Infrastructure Services is seeking motivated individuals to monitor customer alarm systems and provide daily support. No experience is necessary, as on-the-job training is provided. Two shifts are available: 2nd (1400-2200) and 3rd (2200-0600).

You will be responsible for monitoring video signals, notifying authorities when needed, delivering strong customer service, and documenting incidents and requests. Equal opportunity employer.

Qualifications

• Excellent verbal and written communication skills.
• Strong desire to learn and grow in a dynamic industry.
• Professional appearance and demeanor.
• Must pass DISA drug test and background screening.

Responsibilities

• Monitor and acknowledge video signals and alarms from customers’ video alarm systems.
• Notify appropriate authorities and dispatch police or security teams on verified threats.
• Deliver high-quality customer service and assist customers as needed.
• Document customer interactions regarding incidents, inquiries and service requests.

Skills

Verbal communication

Written communication

Customer service

Attention to detail

Professional appearance

Job description

Are you ready to embark on a thrilling career and save the day with cutting-edge technology? We are actively seeking motivated and customer-focused individuals to join our team of Central Station Operation professionals. In this exciting role, you'll be responsible for the monitoring customer alarm systems and daily customer support interactions. NO EXPERIENCE NECESSARY! We provide comprehensive on-the-job training.

Two Shifts

2nd (1400-2200) and 3rd (2200-0600)

Your Responsibilities

• Attentiveness: Monitor and acknowledge video signals and alarms from customers’ video alarm systems (BONUS PAID FOR ARRESTS)
• Provide accurate information to the proper authorities by notifying appropriate points of contact of issues that arise i.e., dispatch police or security teams on verified threats and/or suspicious behavior
• Customer Support: Use your customer service skills and communication skills to be the superhero customers didn\'t know they needed
• Effectively document customer interactions regarding incidents, account inquiries and service requests

Qualifications

• Effective verbal and written communication skills.
• Strong desire to learn and grow within a dynamic industry.
• Professional appearance and demeanor.
• Strong work ethic and attention to detail.
• Commitment to providing exceptional customer service.
• Strong desire to learn and grow.
• Successful completion of a DISA drug test and background screening.

Stallion Infrastructure Services is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.