Central Station Operator

Sciens Building Solutions; Lowell (MI); On-site; USD 38,000 - 60,000; Full time

Benefits offered by this job

Paid time off

Holidays

Company cell phone

Company laptop

Company vehicle

401(k) matching

Disability insurance

Medical insurance

Dental insurance

Vision insurance

Life insurance

Career development

Tuition reimbursement

Job summary

Sciens Building Solutions seeks a Central Station Operator in Lowell, MI to monitor and respond to fire and burglar alarms from a centralized office. You will coordinate with emergency services and communicate with customers to ensure timely alerts.

The role requires a high school diploma, strong issue-resolution and communication skills, and a good working knowledge of the security industry. We offer competitive pay, PTO, benefits, and opportunities for professional development.

Qualifications

• High school diploma required.
• Strong issue resolution ability.
• Excellent organizational, decision-making and communication skills.
• Strong knowledge of the security industry.

Responsibilities

• Monitor fire and burglar alarm panels from a centralized office to detect and respond to alerts.
• Notify municipal dispatch (police, fire, EMS) as appropriate.
• Contact customers regarding signals, including trouble alerts and alarms, ensuring prompt communication.
• Handle incoming customer calls and route as needed.
• Monitor remote monitoring services and follow alarm protocols, including notifying designated contacts.
• Input and manage data related to alarms and customer accounts.

Skills

Issue resolution

Organizational skills

Decision-making

Communication skills

Security industry knowledge

Education

High school diploma

Tools

Alarm monitoring software

Job description

THE POSITION IN A NUTSHELL

Sciens Building Solutions seeks a Central Station Operator who is responsible for monitoring and responding to fire and burglar alarms, as well as handling various communication and data entry tasks. This role is crucial for ensuring the safety and security of our clients by monitoring alarm systems and coordinating with emergency services.

WHAT YOU’LL BE DOING (and doing well!)

• Monitor fire and burglar alarm panels from a centralized office environment to detect and respond promptly to any alerts or issues.
• Notify the appropriate municipal dispatch, such as police, fire departments, or medical services, in response to alarms.
• Contact customers regarding signals received, including trouble alerts, alarms, and other notifications, ensuring prompt and clear communication.
• Handle incoming calls from customers and aid or route calls as necessary.
• Monitor remote monitoring services and follow protocol for alarm triggers, including notifying designated contacts.
• Input and manage data related to alarms, customer accounts, and other relevant information.

WHAT WE LIKE ABOUT YOU

• High school diploma
• Proficient in issue resolution.
• Excellent organizational, decision-making, and communication skills.
• Strong working knowledge of the security industry.

WHAT WE’RE BRINGING TO THE TABLE

• Competitive salary based on qualifications.
• Paid time off plan and holidays.
• Company cell phone and laptop.
• Company vehicle.
• 401(k) matching.
• Short term and long-term disability.
• Medical, dental, and vision plans with options.
• Life insurance.
• Professional career development opportunities.
• Tuition reimbursement program.

COMPENSATION