Central Station Operator

Alarmco Inc. Las Vegas; Las Vegas (NV); On-site; USD 42,000 - 62,000; Full time

Job summary

Alarmco, Inc. is seeking a Central Station Operator in Las Vegas, NV. The role monitors alarm signals from residential and commercial clients, evaluates events, and executes dispatch protocols to ensure safety.

The operator will maintain detailed records and communicate with subscribers and responders in high-pressure situations. Candidates should have a high school diploma or equivalent, with additional security/public safety training preferred.

Qualifications

• Monitor and interpret alarm signals following procedures.
• Keep accurate records in monitoring system with high attention to detail.
• Communicate clearly with subscribers, responders and internal teams.
• Ability to work rotating shifts, including nights/weekends/holidays.
• May require background checks and licensing as part of employment.

Responsibilities

• Monitor incoming alarm signals from residential and commercial clients.
• Evaluate events and dispatch emergency services per protocols.
• Contact subscribers or escalate issues as needed.
• Coordinate with field technicians, guards, and internal teams.

Skills

Alarm monitoring experience

Strong computer literacy

Verbal and written communication

Attention to detail

Reliability and punctuality

Customer service orientation

Background checks/licensing

24/7 shift availability

Education

High school diploma or equivalent with security/public safety training

Job description

Company Description Alarmco, Inc. is the oldest and largest privately owned alarm company in Nevada, serving Southern Nevada communities such as Las Vegas, Henderson, Boulder City, Primm, and Mesquite. The company provides comprehensive security solutions, including burglary and fire alarms, card access, casino security systems, guard and locksmith services, and wireless, radio, and CCTV systems for both commercial and residential clients. Alarmco operates a fully computerized and automated local Central Station Alarm Monitoring Center, staffed 24/7/365 by trained alarm professionals and certified by Underwriters Laboratories and Factory Mutual since 1966. With over 100 employees, many with long tenures, Alarmco is known nationally for its modern UL-listed Central Station and its strong commitment to high-quality service and customized, economical security system design.

Role Description The Central Station Operator is a full-time, on-site role based at Alarmco Inc. in Las Vegas, NV. This role monitors incoming alarm signals from residential and commercial customers, evaluates events, and follows established protocols to dispatch emergency services, contact subscribers, or escalate issues as needed. The operator responds to security, fire, medical, and other alarm conditions, documents all activity accurately in the monitoring system, and ensures clear communication with field technicians, guards, and other internal teams. Daily responsibilities include managing multiple computer systems and phone lines, verifying account information, maintaining high attention to detail during routine and high-pressure situations, and adhering to all regulatory, UL, and company standards. The role may involve working various shifts, including nights, weekends, and holidays, to support 24/7/365 monitoring operations.

Qualifications

• Ability to monitor and interpret alarm signals, follow standardized procedures, and make sound, timely decisions under pressure.
• Strong computer literacy, including navigating multiple software applications, data entry, and using telephone and radio communication systems.
• Effective verbal and written communication skills for interacting with subscribers, emergency responders, and internal teams in a clear, professional manner.
• High level of attention to detail, accuracy in record-keeping, and adherence to security, safety, and confidentiality protocols.
• Reliability and punctuality, with the ability to work rotating shifts, including nights, weekends, and holidays, in a 24/7 environment.
• Customer service orientation, demonstrating patience, calmness, and professionalism in stressful or emergency situations.
• Prior experience in alarm monitoring, dispatch, call center operations, or security-related roles is beneficial.
• High school diploma or equivalent; additional training or certification in security, public safety, or emergency communications is a plus.
• Ability to pass any required background checks and meet licensing or