Call Center Operator

Securitas Technology; Honolulu (HI); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

401(k) with 60% match

Educational assistance

Paid vacation, holiday, and sick time

Job summary

Securitas Technology in Honolulu is hiring an Alarm Monitoring Representative for their 24/7 Alarm Monitoring Center. This full-time role requires responding to alarm signals, answering calls, and maintaining confidentiality. Applicants must have a high school diploma or GED and some work experience. The position offers comprehensive training and benefits, including medical insurance and a 401(k) match. A commitment to teamwork and a positive attitude are essential for success in this role.

Qualifications

• 1-3 years of work experience required.
• Ability to prioritize and multi-task in a fast-paced environment.
• Must pass a pre-hire typing assessment.
• Selected candidates will complete paid training.

Responsibilities

• Respond to incoming alarm signals and notify authorities when necessary.
• Answer calls using the multi-line telephone system.
• Ensure confidentiality of customer information at all times.

Skills

Typing 30+ words per minute

Interpersonal communication

Organizational skills

Education

High School Diploma or GED

Some college preferred

Job description

Description: Securitas Technology, part of Securitas, is a world‑leading provider of integrated security solutions that protect, connect, and optimize businesses of all types and sizes. It focuses daily on helping make the world safer and delivering an unparalleled client experience. With clients at the heart of all we do, its people, knowledge, and tech power a connected ecosystem of health, safety and security solutions and services.

Job Overview: This full‑time role is based in the 24/7 Alarm Monitoring Center as an Alarm Monitoring Representative. You will work a mid‑shift, 2nd or 3rd shift schedule, including holidays and weekends.

Responsibilities:

• Respond to all incoming alarm signals in our automation software according to documented procedures. When deemed appropriate, call the premise, notify authorities, and call a list of contacts. Log all information in the system immediately and accurately.
• Answer the multi‑line telephone system.
• Ensure confidentiality of customer information at all times.

Minimum Requirements:

• High School Diploma or GED required; some college preferred.
• 1–3 years of work experience.
• Type 30+ words per minute; candidates must complete a pre‑hire typing assessment.
• Must be able to prioritize and multi‑task in a fast‑paced environment.
• Must be able to follow written and verbal instructions.
• Ability to perform duties with a high degree of urgency and accuracy.
• Good interpersonal communication and organizational skills.
• A positive attitude toward teamwork and continuous improvement.
• Selected candidates will complete paid training and must pass a final exam certifying skill as an Alarm Monitoring Operator.

Benefits:

• Alarm Monitoring Operator Pay Progression Program.
• Shift premium for eligible assigned shifts.
• Annual merit pay increases.
• Paid company training.
• Medical, Dental, Vision, and Life Insurance.
• Company‑paid short‑term and long‑term disability.
• 401(k) with 60% match up to 6% of salary.
• Paid vacation, holiday and sick time.
• Educational assistance.
• Exceptional internal career advancement opportunities.
• Wide variety of employee discounts on travel, equipment, and more.

EEO Statement: We are a nationwide provider of security solutions and an equal‑opportunity employer committed to a diverse workforce. Our core values of Integrity, Vigilance, and Helpfulness are demonstrated daily by our employees to our customers and the communities we serve.