Central Scheduling Specialist

Grant Regional Health Center; Lancaster (WI); On-site; USD 38,000 - 48,000; Full time

Job summary

Grant Regional Health Center is seeking a Central Scheduling Specialist to manage patient appointments across designated areas in Lancaster, WI. This full-time day role requires following precise scheduling protocols and handling financial information for billing accuracy.

Responsibilities include efficient scheduling, collecting and updating insurance details, and coordinating with the Business Office for financial arrangements.

Qualifications

• High school graduate. Advanced education is preferred.
• Experience in hospital billing/pre-authorization or insurance verification with knowledge of health insurance plans (Medicare, Medicaid, HMOs, PPOs) is preferred.
• Previous experience in appointment scheduling in a health care environment (clinic/hospital) is preferred.
• Strong computer skills; ability to navigate multiple systems, including billing software and payer portals.
• Attention to detail and the ability to maintain confidential information; strong time management, organizational, multitasking and teamwork skills.

Responsibilities

• Schedule patient appointments efficiently and accurately following department protocols.
• Inform patients of necessary information to ensure timely arrivals and proper pre-visit preparation for billing.
• Verify and update insurance records; stay current on benefits.
• Review scheduled appointments for completeness and test type; ensure compliance with laws and hospital policy.
• Assist in coordinating with Business Office for financial arrangements and pre-authorizations as needed.
• Handle high-volume phone calls, route to appropriate departments, and maintain professional communication with patients and staff.

Skills

Customer service

Multitasking

Communication

Data entry

Microsoft Office

Education

High school diploma

Tools

Billing software

Payer portals

EMR systems

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Central Scheduling Specialist

Full Time Clerical Lancaster, WI, US

3 days ago Requisition ID: 1744

TITLE:Central Scheduling Specialist

DEPARTMENT:Revenue Cycle

POSITION STATUS/HOURS:Full-time Day position (40 hours/week Monday-Friday) with varying shifts between 7:00 a.m. and 5:00 p.m.

JOB SUMMARY:

Responsible for scheduling patient appointments for designated areas according to Grant Regional Health Center protocols. The Central Scheduling Specialist will follow very specific protocols in scheduling and the collection of financial information Ability to transfer or direct calls to the party the caller requests or determine where the caller should be directed, based on the purpose of the call.

ESSENTIAL JOB DUTIES:

• Responsible for efficient, expedient, and accurate scheduling. Effectively communicate with patients, families, healthcare team members and providers both in person and via telephone
• Assures that patients have all information they need so that they will arrive on time and prepare for their appointment and that the hospital has all of the information required to bill properly for its services
• Verify and update the records related to insurance and stay abreast with the information on the current insurance benefits
• Review and evaluate scheduled appointments for completeness and type of test ordered. Ensures compliance with applicable regulatory guidelines and hospital policy
• Update and verify primary care and referring providers
• Manage templates for day-to-day edits, cancel and reschedule appointments as needed
• Receive and handle all telephone calls and routes to appropriate department or personnel
• Ensure telephones are courteously and professionally answered
• Work collaboratively with all departments to meet organizational goals
• Perform the necessary assessment to appropriately prioritize and manage calls; follow specific department protocols. Adhere to standards and guidelines for scheduling appointments
• Refer patient to the Business Office when financial arrangements need to be made
• Collaborate with other departments to assist in obtaining pre-authorization in a cross-functional manner
• Exhibit and manage excellent turn-around time, in order to ensure timely authorizations
• Assist in maintaining monthly quality assurance documentation
• Verification of insurance information through web-based systems
• Enter applicable patient information into computer database
• Assist with the scheduling of patient services for GRHC specialists, as well as hospital-based services
• Capable of handling multiple tasks in a fast-paced environment
• Other duties as assigned

QUALIFICATIONS:

• High school graduate. Advanced education is preferred.
• E xperience in hospital billing/pre-authorization or insurance verification with demonstrated knowledge of health insurance plans including: Medicare, Medicaid, HMO’s and PPO’s is preferred.
• Previous experience in appointment scheduling in a health care environment (e.g., physician office, clinic or hospital) is preferred.
• Strong computer skills/knowledge. Ability to successfully navigate between multiple systems throughout the course of the workday. This includes but not limited to billing software, written Standard Operating Procedures and payer portals.
• Attention to detail and ability to maintain confidential information. Excellent time management, organizational, multitasking and teamwork skills.

Candidate offered employment will complete criminal background check, health requirements (including urine drug screen), and credit check as condition of employment.