Central Scheduler

Medical Associates Clinic; Dubuque (IA); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Single or Family Health Insurance with

401k with immediate matching

Flexible Paid Time Off Program

Medical and Dependent Care FSAs

Life insurance, Disability coverage

Job summary

Medical Associates Clinic is seeking a full-time Central Scheduler to support our multi-specialty Surgical teams. This role requires high attention to detail and the ability to work at a fast pace on the computer, phone, and with patients.

Hybrid option available after training at East Campus. Responsibilities include scheduling diagnostic tests and surgeries, performing pre-certification checks, clear communication with patients and staff, and guiding patients on procedure preparation.

Qualifications

• Education: High school diploma or GED required.
• Experience: From three months to one year of similar or related experience. Previous reception or surgical scheduling experience is a plus!

Responsibilities

• Schedule diagnostic testing and surgeries in an accurate and timely manner.
• Conduct pre-certification checks on all patients and forward appropriate forms for authorization.
• Communicate clearly with customers via telephone and in person and relay necessary messages to staff.
• Instruct the patient regarding the procedure and any preparation necessary.
• Follows up on all rescheduling patients that have noshows or cancelled appointments.
• Complete all other assigned projects and duties.

Skills

Customer service

Scheduling

Communication

Attention to detail

Education

High school diploma or GED

Job description

Medical Associates is seeking a full-time Central Scheduler to support our multi-specialty Surgical teams.

This position will require a high attention to detail while working at a fast pace on the computer, phone, and with our patients. Ideal candidates have some experience with office administrative duties, and are known for always providing above and beyond patient/customer service.

Primary schedule:

Monday - Friday between 8:00am and 5:00pm, working 40 hours per week. Option for hybrid once trained!

Location:

East Campus

Benefits Package includes:

• Single or Family Health Insurance with discounted premium rates for wellness program participation.
• 401k with immediate matching (50% on the dollar up to 7% of pay + additional annual Profit Sharing
• Flexible Paid Time Off Program (24 days off/year)
• Medical and Dependent Care Flex Spending Accounts
• Life insurance, Long Term Disability Coverage, Short Term Disability Coverage, Dental Insurance, etc.

Essential Functions and Responsibilities:

• Schedule diagnostic testing and surgeries in an accurate and timely manner.
• Conduct pre-certification checks on all patients and forwarding appropriate forms for authorization to the Central Prior Authorization team.
• Communicate clearly with customers via telephone and in person and relay necessary messages to staff.
• Instructing the patient regarding the procedure and any preparation necessary.
• Follows up on all rescheduling patients that have no showed or cancelled their appointments.
• Complete all other assigned projects and duties.

Knowledge, Skills and Abilities:

Education: High school diploma or GED required.

Experience: From three months to one year of similar or related experience. Previous reception or surgical scheduling experience is a plus!