Central Scheduler

Medical Associates; Dubuque (IA); On-site; USD 36,000 - 46,000; Full time

Benefits offered by this job

Health insurance

401k matching

Paid time off

Flexible spending accounts

Life insurance

Job summary

Medical Associates is seeking a full-time Central Scheduler to support our multi-specialty Surgical teams. This role requires high attention to detail and the ability to work quickly on the computer, by phone, and with patients. Primary schedule is Monday–Friday 8:00am–5:00pm, 40 hours per week, with an option for hybrid after training.

Location: East Campus. The ideal candidate has some office administrative experience and a proven commitment to excellent patient service and timely

Qualifications

• Education: High school diploma or GED required.
• Experience: From three months to one year of similar or related experience. Previous reception or surgical scheduling experience is a plus!

Responsibilities

• Schedule diagnostic testing and surgeries in an accurate and timely manner.
• Conduct pre-certification checks on all patients and forwarding appropriate forms for authorization to the Central Prior Authorization team.
• Communicate clearly with customers via telephone and in person and relay necessary messages to staff.
• Instructing the patient regarding the procedure and any preparation necessary.
• Follows up on all rescheduling patients that have no showed or cancelled their appointments.
• Complete all other assigned projects and duties.

Skills

Attention to detail

Customer service

Office administration

Education

High school diploma or GED

Job description

Medical Associates is seeking a full-time Central Scheduler to support our multi-specialty Surgical teams.

This position will require a high attention to detail while working at a fast pace on the computer, phone, and with our patients. Ideal candidates have some experience with office administrative duties, and are known for always providing above and beyond patient/customer service.

Primary schedule: Monday - Friday between 8:00am and 5:00pm, working 40 hours per week. Option for hybrid once trained!

Location: East Campus

Benefits Package includes:

• Single or Family Health Insurance with discounted premium rates for wellness program participation.
• 401k with immediate matching (50% on the dollar up to 7% of pay + additional annual Profit Sharing
• Flexible Paid Time Off Program (24 days off/year)
• Medical and Dependent Care Flex Spending Accounts
• Life insurance, Long Term Disability Coverage, Short Term Disability Coverage, Dental Insurance, etc.

Essential Functions and Responsibilities:

• Schedule diagnostic testing and surgeries in an accurate and timely manner.
• Conduct pre-certification checks on all patients and forwarding appropriate forms for authorization to the Central Prior Authorization team.
• Communicate clearly with customers via telephone and in person and relay necessary messages to staff.
• Instructing the patient regarding the procedure and any preparation necessary.
• Follows up on all rescheduling patients that have no showed or cancelled their appointments.
• Complete all other assigned projects and duties.

Knowledge, Skills and Abilities:

Education: High school diploma or GED required.

Experience: From three months to one year of similar or related experience. Previous reception or surgical scheduling experience is a plus!