Central Operations Associate

Concurrent; San Diego (CA); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

401(k) matching

Dental Insurance

Flexible spending account

Health insurance

Life insurance

Paid time off

Vision insurance

Job summary

Concurrent is seeking a Central Operations Associate in San Diego, CA. You will support Financial Advisors and clients by handling onboarding, account management, and precise record-keeping within a fast-paced team.

The role emphasizes regulatory compliance, documentation, and collaboration across the country with diverse advisor groups. Strong organizational, detail-oriented, and communication skills are required.

Qualifications

• Three years of experience in financial services, advisory office practices, and custodial operations.
• Strong organizational and time-management skills to handle multiple tasks and meet deadlines.
• Detail-oriented with accuracy in financial documents.
• Excellent verbal and written communication across levels.

Responsibilities

• Serve as primary client contact for inquiries and product information.
• Assist with account opening/closing and monitor for compliance.
• Maintain financial plans and investment details for advisors.
• Process and maintain client records in the CRM system.
• Ensure all interactions comply with industry regulations.
• Communicate updates to clients, advisors, and internal teams.
• Address issues and escalate where needed to ensure satisfaction.
• Educate advisors on products, services, and systems.
• Collaborate with custodians to process transactions.
• Generate reports and provide insights to improve service.

Skills

Organizational skills

Attention to detail

Communication skills

Multi-tasking

Problem solving

Tools

CRM software

Office software

Reporting tools

Job description

Department:

Operations

Employment Type:

Full Time

Location:

San Diego, CA

Compensation:

$60,000 - $90,000 / year

Position Overview

We are seeking a dedicated and detail-oriented Central Operations Associate to join our team. In this role, you will play a pivotal part in providing exceptional support to Financial Advisors and their clients. The Central Operations Associate will manage client onboardings, assist with account management, ensure regulatory compliance, and maintain precise client records. This role is based in our Tampa office and involves collaborating with a diverse group of advisors across the country. The ideal candidate will possess strong organizational skills, attention to detail, and the ability to handle multiple priorities in a fast-paced environment.

Key Responsibilities

• Client Support: Serve as the primary point of contact for client inquiries, providing accurate information about financial products and assisting with processes.
• Account Management: Assist with account opening/closing, monitor accounts for compliance, and resolve account-related issues.
• Financial Planning Assistance: Support Financial Advisors by maintaining financial plans and investment details.
• Documentation & Record-Keeping: Process and maintain up-to-date client records, handle documentation, and archive within CRM.
• Compliance: Ensure all client interactions and transactions comply with industry regulations.
• Communication: Maintain clear communication with clients, advisor firms, and internal teams, providing updates on client requests and onboardings.
• Problem Resolution: Address and elevate client issues, ensuring client satisfaction and retention.
• Education & Training: Educate advisors on financial products, services, and systems.
• Vendor Collaboration: Coordinate with custodians to process transactions and maintain account accuracy.
• Reporting & Analysis: Generate reports on account activities, provide insights to improve client service and operations.

Qualifications

• At least three years of experience in financial services, advisory office practices, and custodial operations.
• Excellent organizational and time management skills to handle multiple tasks and meet deadlines.
• Detail-oriented with the ability to maintain accuracy with financial documents.
• Strong communication skills, both verbal and written, to interact effectively at all levels.
• Ability to manage multiple priorities, resolve issues, and provide high-level customer service.
• Proficiency in office software, reporting tools, and CRM systems.
• Familiarity with investment concepts and industry compliance standards.

Benefits

• 401(k) matching
• Dental Insurance
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Vision insurance