Central Operations Associate

Concurrent; Tampa (FL); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

401(k) matching

Dental Insurance

Flexible spending account

Health insurance

Life insurance

Paid time off

Vision insurance

Job summary

Concurrent in Tampa, FL is seeking a Central Operations Associate to support Financial Advisors and clients. The role focuses on onboarding, account management, regulatory compliance, and meticulous client record-keeping.

It offers collaboration with a national advisor network and requires strong organizational skills to manage multiple priorities in a fast-paced environment. The position is full-time at our Tampa office, with a compensation range of $60,000 to $90,000 per year and comprehensive

Qualifications

• Three+ years in financial services or custodial operations.
• Excellent organizational and time management abilities.
• Detail-oriented with precision in financial documents.
• Strong written and verbal communication across levels.
• Ability to manage multiple priorities and meet deadlines.

Responsibilities

• Client onboarding: serve as the primary contact for inquiries and guide processes.
• Account management: assist with opening/closing and monitor compliance.
• Maintain financial plans and investment details alongside advisors.
• Documentation: keep client records current and archive in CRM.
• Compliance: ensure transactions meet industry regulations.
• Communication: provide updates to clients, advisers, and internal teams.
• Issue resolution: address and escalate client problems as needed.
• Education: train advisors on products, services, and systems.
• Vendor coordination: work with custodians to process transactions.
• Reporting: generate activity reports and derive insights.

Skills

Organizational skills

Time management

Attention to detail

Communication skills

Prioritization

Tools

CRM systems

Office software

Reporting tools

Job description

Position Overview

We are seeking a dedicated and detail-oriented Central Operations Associate to join our team. In this role, you will play a pivotal part in providing exceptional support to Financial Advisors and their clients. The Central Operations Associate will manage client onboardings, assist with account management, ensure regulatory compliance, and maintain precise client records. This role is based in our Tampa office and involves collaborating with a diverse group of advisors across the country. The ideal candidate will possess strong organizational skills, attention to detail, and the ability to handle multiple priorities in a fast-paced environment.

Department

Operations

Employment Type

Full Time

Location

Tampa, FL

Compensation

$60,000 - $90,000 / year

Description

We are seeking a dedicated and detail-oriented Central Operations Associate to join our team. In this role, you will play a pivotal part in providing exceptional support to Financial Advisors and their clients. The Central Operations Associate will manage client onboardings, assist with account management, ensure regulatory compliance, and maintain precise client records. This role is based in our Tampa office and involves collaborating with a diverse group of advisors across the country. The ideal candidate will possess strong organizational skills, attention to detail, and the ability to handle multiple priorities in a fast-paced environment.

Key Responsibilities

• Client Support: Serve as the primary point of contact for client inquiries, providing accurate information about financial products and assisting with processes.
• Account Management: Assist with account opening/closing, monitor accounts for compliance, and resolve account-related issues.
• Financial Planning Assistance: Support Financial Advisors by maintaining financial plans and investment details.
• Documentation & Record-Keeping: Process and maintain up-to-date client records, handle documentation, and archive within CRM.
• Compliance: Ensure all client interactions and transactions comply with industry regulations.
• Communication: Maintain clear communication with clients, advisor firms, and internal teams, providing updates on client requests and onboardings.
• Problem Resolution: Address and elevate client issues, ensuring client satisfaction and retention.
• Education & Training: Educate advisors on financial products, services, and systems.
• Vendor Collaboration: Coordinate with custodians to process transactions and maintain account accuracy.
• Reporting & Analysis: Generate reports on account activities, provide insights to improve client service and operations.

Qualifications

• At least three years of experience in financial services, advisory office practices, and custodial operations.
• Excellent organizational and time management skills to handle multiple tasks and meet deadlines.
• Detail-oriented with the ability to maintain accuracy with financial documents.
• Strong communication skills, both verbal and written, to interact effectively at all levels.
• Ability to manage multiple priorities, resolve issues, and provide high-level customer service.
• Proficiency in office software, reporting tools, and CRM systems.
• Familiarity with investment concepts and industry compliance standards.

Benefits

• 401(k) matching
• Dental Insurance
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Vision insurance