Central Loan Processor

Armstrong Bank; Muskogee (OK); On-site; USD 35,000 - 45,000; Full time

Job summary

Armstrong Bank in Muskogee, Oklahoma is seeking a professional who will interact with customers to respond to inquiries and resolve issues. The role involves preparing loan documentation according to underwriting guidelines and maintaining compliance with applicable laws.

The ideal candidate should possess a high school diploma or GED and typically have 1–2 years of related work experience, along with a valid driver’s license. Responsibilities include updating tracking systems and ensuring loan title issues are properly met.

Qualifications

• Typically requires 1–2 years of related work experience.
• Possess and maintain a valid Driver’s License.

Responsibilities

• Interact with customers to respond to inquiries and resolve issues.
• Prepare loan documentation in accordance with underwriting guidelines.
• Ensure prompt assistance to customers by telephone or electronically.
• Meet accuracy, timeliness, and correctness standards.
• Coordinate special documents for unusual loan terms.
• Ensure all title issues are met and properly recorded.
• Update tracking systems and record variations to loan files.
• Collect and enter loan information to prepare documents.

Education

High School diploma or GED equivalent

Job description

Summary & Purpose:

While projecting a professional image, interact with customers to respond to inquiries and resolve issues. Prepare loan documentation in accordance with underwriting guidelines and policies. Maintain compliance with applicable laws and regulations.

Essential Duties and Responsibilities:

• Ensure that customers are assisted promptly, primarily by telephone or electronically and by meeting or exceeding Bank principles as identified in the SMILE program.
• Meet accuracy, timeliness, and correctness standards as required.
• Enter loan information into the database or log.
• Coordinate special documents to cover unusual loan terms with legal requirements.
• Ensure all title issues are met and that the loan is properly recorded.
• Update tracking systems and record variations to loan files.
• Collect and enter loan information to prepare documents.
• Other duties, as assigned.

Qualifications:

• High School diploma or GED equivalent required.
• Typically requires 1–2 years of related work experience and the knowledge, skills, and ability to perform the essential requirements of the job.
• Possess and maintain a valid Driver’s License.

Physical Requirements:

• Long periods of standing or sitting, typing and repetitive motion.
• Ability to lift and carry up to 25 lbs on occasion.