Central Dispatch & Logistics Planner

Tilcon Connecticut, Inc. in; New Britain (CT); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Highly competitive base pay

Comprehensive medical, dental and life

Group retirement savings program

Health and wellness programs

Diverse and inclusive culture

Job summary

Tilcon Connecticut Inc. in Connecticut is seeking a Scheduler to back up the operational supervisor within the central dispatch team. You will monitor orders, schedule truck movements, and coordinate with drivers to maintain service levels across locations.

The role requires strong multitasking, planning, and communication skills, with a willingness to work longer hours and collaborate with dispatch, customer service and plant teams to meet daily and weekly targets.

Qualifications

• Minimum high school education-business, logistical and or communicational training.
• Good computer skills with knowledge of current operating systems and office suites.
• Able to analysis problems quickly and make good decisions.
• Reliable attendance and work record.
• Good phone and communication skills.
• Thorough and detailed orientated.
• Must be willing to work longer hours.
• Able to handle pressure and stress while staying composed.
• Must be able to demonstrate teamwork ethic.
• Must be able to work and communicate well with dispatch employees and other departments.

Responsibilities

• The scheduler is the dispatch back up for the operational supervisor for the central dispatch department.
• All decisions regarding movement of trucks & scheduling rest on their authority to make well-planned decisions and accommodate the customer's needs.
• The Scheduler will, throughout the day, continually monitor orders, tracking and scheduling and make adjustments necessary to maintaining service while best utilizing drivers and equipment.
• The Scheduler will also keep a watchful eye on the work for the following day and week.
• He or she will also be responsible for making sure that the scheduling graph always reflects the correct availability of trucks and proper delivery times.
• When the schedule becomes booked the Scheduler will direct everyone in dispatch as to the first available time for taking additional orders.
• An email will be forwarded to the Customer Service/Dispatch Manager when a driver is late/out sick and entered in the Driver Late-Out Log as well as recorded in the work file in Track-It.
• The Scheduler will track the progress of orders at all dispatch regions and direct truck movement between Dispatcher as deems necessary to maintaining service in those areas.
• Scheduler will confer with the Customer Service/Dispatch Manager and direct Dispatcher when to close plants because of lack of work, scheduled plant shut downs for maintenance or seasonal closings and help reschedule orders to other locations.
• When temporary breakdowns occur, the Scheduler will assist the Dispatcher on when and where trucks will be relocated.
• At night, before leaving, the Scheduler will communicate to the plants any special mixes, products or considerations that could affect concrete production the next day.
• Drivers will attempt to contact the Scheduler in the event of a truck down situation.
• The scheduler will then inform the Dispatcher, contact the shop with all necessary details, email the Customer Service/Dispatch Manager and Division Manager.
• In the event of an accident/incident the Scheduler will work with the Dispatcher to notify any emergency services as needed, dispatch Truck Foremen or available field personnel to site, and send out an email to the Customer Service/Dispatch Manager, Division Manager and Safety Dept.
• The Scheduler will call or direct other dispatch personnel to call customers if there are questions on their orders or if service will be late or interrupted.
• They will also make an attempt to call key customers or jobs that could affect the schedule if they haven't already placed or confirmed their orders.
• Scheduler will also initiate 5 calls per week to customers regarding their service and log results.
• The Scheduler will confer with Customer Service/Dispatch Manager and be responsible for scheduling all plant and driver safety meetings.
• The Scheduler will also be responsible for dispatching the day should the Dispatcher be absent for any reason.

Skills

Multi-tasking

Organizational skills

Planning

Communication skills

Teamwork

Problem solving

Education

High school diploma

Tools

MS Office

Job description

Tilcon Connecticut Inc. in Connecticut is seeking a Scheduler to back up the operational supervisor within the central dispatch team. You will monitor orders, schedule truck movements, and coordinate with drivers to maintain service levels across locations.

The role requires strong multitasking, planning, and communication skills, with a willingness to work longer hours and collaborate with dispatch, customer service and plant teams to meet daily and weekly targets.