Central Dispatch Leader: Fast-Paced Customer Service

SRM Concrete; Detroit (MI); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Low-cost medical, dental, and life insurance

401k with $100 weekly match

Paid holidays and vacation

Team culture and support

Job summary

SRM Concrete in Detroit seeks a dedicated dispatcher to enhance customer service and optimize operations. You will lead a talented team, juggle multiple tasks, and ensure timely deliveries in a dynamic environment.

Expect a rewarding career with growth opportunities and the chance to contribute to our values of service and quality. Join us to become part of a hardworking team driving success across the concrete industry!

Qualifications

• Proven ability to thrive in a fast-paced, customer-focused environment.
• Experience in dispatch, logistics, or customer service is helpful.
• Commitment to safety, quality, and operational excellence.

Responsibilities

• Answer incoming calls and communications, ensuring customer needs are met.
• Coordinate with plant managers, drivers, and sales teams for deliveries.
• Monitor performance metrics and identify improvement opportunities.

Skills

Multitasking

Customer service

Communication

Leadership

Analytical thinking

Tools

Microsoft Office

Dispatch/logistics software

Job description

SRM Concrete in Detroit seeks a dedicated dispatcher to enhance customer service and optimize operations. You will lead a talented team, juggle multiple tasks, and ensure timely deliveries in a dynamic environment.

Expect a rewarding career with growth opportunities and the chance to contribute to our values of service and quality. Join us to become part of a hardworking team driving success across the concrete industry!