Central Communications Operator

Sentara Health; Virginia Beach (VA); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Medical, Dental, Vision plans

Paid Time Off and Sick Leave

401k/403B with Employer Match

Tuition Assistance

Job summary

Sentara Independence in Virginia Beach is seeking a Central Communications Operator to serve as the primary hub for emergency and nonemergency communications across Sentara hospitals and after-hours services.

The role requires 2 years of experience in a fast-paced communications environment and a high school diploma. Candidates must be able to work a 6:00am–4:30pm shift with weekend availability in a 24/7 operation.

Qualifications

• 2 years of experience in a high-volume, fast-paced communications, call center, or service operations environment.
• Requirement of a high school diploma or equivalent.

Responsibilities

• Serve as the primary hub for emergency and nonemergency communications across Sentara hospitals and related services.
• Maintain calm, accurate communication and coordinate rapid response during high-impact situations.

Skills

Calm under pressure

Multi-line phone systems

Emergency codes knowledge

Hospital incident command knowledge

Emergency notification platforms

Call management software

Attention to detail

Education

High School Diploma or equivalent

Tools

Electronic Health Record systems

Paging systems

Job description

City/State

Virginia Beach, VA

Work Shift

First (Days)

Overview:

Sentara Independence in Viriginia Beach is looking for a Central Communication Operator

Central Communications Operators play a critical role in ensuring seamless,timelycommunication across Sentara hospitals, freestanding emergency departments, andafterhours callservices. Operating within a centralized, 24/7 environment, this role serves as the primary hub for emergency and nonemergency communications-supporting rapid response coordination, internal escalation, and exceptional customer service. Success in this role requires the ability to stay calm under pressure, adapt quickly to shifting priorities, and communicate with urgency and precision during highimpact situations.

Shift:

Position requires 24/7/365 operation and holiday rotation.

4 days shift must be able to work weekends.

Hours: 6:00am- 4:30pm

Education

• High School Diploma or equivalent (Required)

Certification/Licensure

• No specific certification or licensurerequiredat time of hire

Experience

• 2yearsof experience in a high-volume, fast-paced communications, call center, or service operations environment, such as healthcare, emergency services, telecommunications, public safety, or centralized customer support(Required)

The ideal candidate willpossessthefollowing(Preferred):

• Demonstrated ability to handle confidential and sensitive information appropriately
• Knowledge of emergency codes and hospital incident command systems
• Proficiency with multi-line phone systems, pagingsystemsand emergency notification platforms
• Experience with electronic health record systems and call management software
• Ability to troubleshoot communication equipment under pressure.
• High attention to detail and accuracy in documentation

.

Benefits: Caring For Your Family and Your Career

• Medical, Dental, Vision plans
• Adoption, Fertility and Surrogacy Reimbursement up to $10,000
• Paid Time Off and Sick Leave
• Paid Parental & Family Caregiver Leave
• Emergency Backup Care
• Long-Term, Short-Term Disability, and Critical Illness plans
• Life Insurance
• 401k/403B with Employer Match
• Tuition Assistance - $5,250/year and discounted educational opportunities through Guild Education
• Student Debt Pay Down - $10,000
• Reimbursement for certifications and free access to complete CEUs and professional development
• Pet Insurance
• Legal Resources Plan
• Colleagues may have the opportunity to earn an annual discretionary bonus if established system and employee eligibility criteria is met

Sentara Independence provides quality outpatient services to the surrounding community. The facility includes an ambulance-accessible emergency room that is supported by board-certified physicians. Sentara Independence houses state-of-the-art medical equipment and highly-skilled physicians and staff. Sentara Independence is now an extension of the quality services at Sentara Virginia Beach General Hospital including advanced imaging and physical therapy.

Sentara Health is an equal opportunity employer

and prides itself on the diversity and inclusiveness of its close to an almost 30,000-member workforce. Diversity, inclusion, and belonging is a guiding principle of the organization to ensure its workforce reflects the communities it serves.

In support of our mission “to improve health every day,” this is a tobacco-free environment.

For positions that are available as remote work

Sentara Health employs associates in the following states

Alabama, Delaware, Florida, Georgia, Idaho, Indiana, Kansas, Louisiana, Maine, Maryland, Minnesota, Nebraska, Nevada, New Hampshire, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, Washington, West Virginia, Wisconsin, and Wyoming.