Central Communications Operator

Sentara Healthcare Inc; Virginia Beach (VA); On-site; USD 36,000 - 52,000; Full time

Job summary

Sentara Independence in Virginia Beach seeks a Central Communications Operator to serve as the hub for emergency and nonemergency communications across Sentara hospitals and afterhours call services.

Role requires 2 years in a high-volume communications environment, familiarity with emergency codes, and proficiency with multi-line phone and paging systems. Shift includes 24/7/365 coverage and 9:00am–7:30pm hours with weekend work.

Qualifications

• High School Diploma or equivalent is required.
• Two years of experience in a high-volume, fast-paced communications environment is required.
• Knowledge of emergency codes and hospital incident command systems is preferred.

Responsibilities

• Serve as the primary hub for emergency and nonemergency communications across Sentara hospitals and afterhours call services.
• Coordinate rapid response coordination, internal escalation, and customer service.
• Operate and troubleshoot multi-line phone systems and paging platforms under pressure.
• Maintain accurate documentation and logs of communications and actions.

Skills

Calm under pressure

Communication skills

Attention to detail

Education

High School Diploma or equivalent

Tools

Multi-line phone systems

Paging systems

Emergency notification platforms

Electronic health record systems

Call management software

Job description

Sentara Independence in Viriginia Beach is looking for a Central Communication Operator

Overview

Central Communications Operators play a critical role in ensuring seamless, timely communication across Sentara hospitals, freestanding emergency departments, and afterhours call services. Operating within a centralized, 24/7 environment, this role serves as the primary hub for emergency and nonemergency communications—supporting rapid response coordination, internal escalation, and exceptional customer service. Success in this role requires the ability to stay calm under pressure, adapt quickly to shifting priorities, and communicate with urgency and precision during high impact situations.

Shift

Position requires 24/7/365 operation and holiday rotation.

4 days shift must be able to work weekends.

Hours: 9:00am- 7:30pm

Education

• High School Diploma or equivalent (Required)

Certification/Licensure

• No specific certification or licensure required at time of hire

Experience

• 2 years of experience in a high-volume, fast-paced communications, call center, or service operations environment, such as healthcare, emergency services, telecommunications, public safety, or centralized customer support (Required)

The ideal candidate will possess the following (Preferred)

• Demonstrated ability to handle confidential and sensitive information appropriately

• Knowledge of emergency codes and hospital incident command systems

• Proficiency with multi-line phone systems, paging systems and emergency notification platforms

• Experience with electronic health record systems and call management software

• Ability to troubleshoot communication equipment under pressure.

• High attention to detail and accuracy in documentation