Central Station Operator 4pm-12am

Pavion; Syosset (NY); On-site; USD 22,041 - 31,684; Full time

Job summary

Pavion is hiring a Central Station Operator to support our fire protection team in the United States. You will monitor alarms, dispatch signals, coordinate with authorities, and assist customers with professional communication across a range of systems.

Applicants should have a high school diploma or GED, customer service experience, and be able to handle multiple phone lines and high call volumes, including weekend shifts. Equal opportunity employer.

Qualifications

• High school diploma or GED required.
• Customer service experience preferred.
• Ability to handle multiple phone lines and high call volumes.

Responsibilities

• Answer burglar and fire alarm signals received via computer.
• Effectively dispatch emergency alarms.
• Coordinate activities with police and fire departments during alarms.
• Place alarms in and out of test mode while technicians are servicing alarms.
• Notify customers of alarm, trouble and supervisory signals on subscribers’ premises.
• Monitor all types of alarm signals including surveillance videos.
• Communicate effectively with customers.
• Multitask and manage priorities.

Skills

Customer service

Multitasking

Clear communication

Education

High school diploma or GED

Job description

Pavion Connects and Protects by providing innovative fire, security, and communication integration solutions to customers across the globe. We bring industry-leading expertise to clients in enterprise, healthcare, education, government, data center, and retail industries. Global Reach. Local Service.

As a global leader, Pavion specializes in the design, installation, service, and maintenance of cutting-edge fire alarm systems, critical communications, video surveillance, access control, and advanced AV technologies. Our mission is to bring clarity and transformation to safety, security, and communication through integral technology and radical service.

With a commitment to safety, reliability, and operational excellence, Pavion ensures scalable, future-ready solutions tailored to meet and exceed our clients’ needs. Learn more at www.pavion.com

Pavion and our family of companies are seeking a talented and motivated Central Station Operator to join our fire business unit.

Primary Responsibilities:

• Answer burglar and fire alarm signals received via computer
• Effectively dispatch emergency alarms
• Coordinate activities with police and fire departments during alarms
• Place alarms in and out of test mode while technicians are servicing alarms
• Notify customers of alarm, trouble and supervisory signals on subscribers’ premises
• Monitoring of all types of alarm signals including but not limited to surveillance videos
• Effectively communicate with customers
• Multitask and manage priorities
• Contact supervisor by telephone to report irregularities and obtain further instructions

Basic Qualifications

• Highschool Diploma or GED
• Customer Service Experience
• Ability to handle multi phone lines and high volume of incoming calls
• Ability to work weekends and holidays
• Must be able to work both Saturday and Sundays

Preferred Qualifications

• Experience as a central station operator
• Ability to use judgement and decision making skills to evaluate situations
• Ability work under stressful situations
• Actively listen and communicate effectively through clear speech and hearing

Disclaimer: This job description should not be construed to imply that these requirements are the exclusive standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as may be required. The employer has the right to revise this job description at any time. The job description is not be construed as a contract for employment.

Pavion is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.

If you require accommodation or assistance during the application process, please contact us at [e-mail] . Kindly note that resumes submitted to this email address will not be reviewed. Thank you for your understanding.

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Education

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Licenses & Certifications

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.