Central Access Associate [RP-N]

Roswell Park Comprehensive Cancer Center; Buffalo (NY); On-site; USD 56,000 - 69,000; Full time

Job summary

Roswell Park Comprehensive Cancer Center in Buffalo, NY seeks a Patient Communications Liaison in the Central Access Center. You will be the first point of contact for patients, caregivers, and providers across phone, email, chat, and portal channels, guiding them through the care journey with empathy and accuracy.

You will coordinate referrals, share cancer care information, support portal access, and help ensure timely communication among teams.

Qualifications

• Associate’s degree in Education, Health, Human Services, Nursing, Communications or a related field.
• Excellent customer service and communication skills.
• Ability to build trust with patients, families and healthcare professionals.

Responsibilities

• Serve as primary contact for patients, caregivers, community members, and healthcare providers via phone, email, chat, and web platforms.
• Provide accurate information about Roswell Park's cancer care services, programs, trials, and resources.
• Guide new patients through referral and intake, ensuring a smooth transition into care.
• Coordinate communication between patients, caregivers, physicians, and clinical support teams.
• Respond to patient concerns with empathy and professionalism, following up to ensure resolution.

Skills

Customer service excellence

Communication skills

Empathy

Organizational skills

Tech-savvy

Problem-solving

Attention to detail

Team collaboration

Healthcare experience

Education

Associate’s degree in Education, Health, Human Services, Nursing, Communications or a related field

Tools

CRM systems

Job description

Title

Central Access Associate [RP-N]

Job Type

Regular

Company

Roswell Park Comprehensive Cancer Center

Department

Central Access Center

Time Type

Full time

Weekly Hours

40

Fte

1

Shift

First Shift (United States of America)

Summary

About the Role:

At Roswell Park Comprehensive Cancer Center, every interaction matters. As a Patient Communications Liaison, you will be one of the first people patients, caregivers, and healthcare providers connect with during what can be a very challenging time in their lives.

In this role, you will serve as a trusted resource, helping patients navigate their care journey, answering questions, connecting them with the right teams, and ensuring they feel supported every step of the way. Your ability to listen, problem-solve, and build relationships will have a direct impact on the patient experience and help people access world-class cancer care when they need it most.

This is an ideal opportunity for someone who enjoys helping others, thrives in a fast-paced environment, and can confidently balance technology, communication, and customer service.

The starting annual salary for this position is $62,477 and this can include a full comprehensive cancer center.

What You'll Do

• Serve as a primary point of contact for patients, caregivers, community members, and healthcare providers through phone, email, chat, web-based platforms, and other communication channels.
• Provide accurate information about Roswell Park's cancer care services, supportive programs, clinical trials, and community resources.
• Help guide new patients through the referral and intake process, ensuring a smooth transition into care.
• Coordinate communication between patients, caregivers, physicians, and clinical support teams.
• Respond to patient concerns and questions with empathy, professionalism, and a commitment to resolution.
• Follow up on inquiries to ensure issues have been addressed and expectations have been met.
• Support referring physicians and healthcare providers by facilitating timely communication with Roswell Park specialists.
• Maintain accurate patient information and interaction records within customer relationship management systems and other technology platforms.
• Assist patients with portal access, technology-related questions, and digital tools that support their care experience.
• Partner with operational, clinical, and technology teams to identify opportunities for service improvements and enhanced patient experiences.
• Share patient feedback to help inform new processes, workflows, and service enhancements.
• Help ensure communication systems, resources, and contact information remain current and accessible.

What You'll Bring

We're looking for someone who is passionate about helping people and creating positive experiences during important moments.

Successful Candidates Will Typically Bring

• Exceptional customer service and communication skills.
• The ability to build trust and rapport with patients, families, and healthcare professionals.
• Strong listening skills and a compassionate, patient-focused approach.
• Excellent organizational and multitasking abilities.
• Confidence navigating technology and learning new systems and applications.
• Strong problem-solving skills and the ability to think critically when addressing questions or concerns.
• Attention to detail and accurate documentation practices.
• The ability to remain calm, professional, and adaptable in a fast-paced environment.
• A collaborative mindset and willingness to work across departments to support patients and providers.
• Experience in healthcare, patient access, customer support, contact center operations, or related service-focused environments is helpful.

Why You'll Love Working Here

At Roswell Park, you'll join a mission-driven organization dedicated to reducing the burden of cancer through innovation, compassionate care, research, and education. For more than 125 years, Roswell Park has been advancing the future of cancer treatment and improving lives.

When You Join Our Team, You'll Find

Meaningful work that makes a difference in the lives of patients and families every day.

An environment where employees are heard, respected, and valued.

Opportunities to grow your career within a nationally recognized cancer center.

A collaborative culture focused on innovation, teamwork, and continuous improvement.

The chance to work alongside dedicated experts committed to creating a better future for patients and communities.

The opportunity to be part of an organization where every role contributes to the fight against cancer.

Make An Impact

If you're a skilled communicator who enjoys helping others navigate complex situations and wants to be part of a team committed to exceptional patient care, we'd love to hear from you.

Join Roswell Park and help create a supportive, seamless experience for every patient who turns to us for care.

Qualifications

Required Education and Experience

Associate’s degree in Education, Health, Human Services, Nursing, Communications or a related field.

Note

Degrees must be conferred by an accredited school, college, or university, or by an institution recognized by Roswell Park Comprehensive Cancer Center and/or Health Research Incorporated as adhering to acceptable educational standards.

Equal Employment Opportunity Statement

Roswell Park Cancer Institute Corporation (RPCIC) and Health Research Inc. (HRI) Roswell Park Division believe that all persons are entitled to equal employment opportunities, and we do not discriminate against our employees, applicants or job seekers because of their race, color, religion, sex, sexual orientation, gender identity or expression, national origin, creed, age, disability, pregnancy-related condition, military or veteran status, marital or familial status, domestic violence victim status, citizenship status, genetic information, individual’s relationship or association with a member of a protected category or any other protected group status as defined by law.

Reasonable Accommodation Request

RPCIC and HRI are committed to working with and providing reasonable accommodation to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the employment process, please email [e-mail] and let us know the nature of your request and your contact information.

Our Core Values

RPCIC and HRI are committed to providing an environment where patients, families, employees and community are treated with courtesy and respect. We support an inclusive environment that nurtures the talents, skills and abilities of each individual to embody and reflect our core values: Innovation, Integrity, Teamwork, Commitment, Compassion and Respect.

Historical Compensation Information Statement

Pursuant to Executive Order 161, no State entity, as defined by the Executive Order, is permitted to ask, or mandate, in any form, that an applicant for employment provide his or her current compensation, or any prior compensation history, until such time as the applicant is extended a conditional offer of employment with compensation. If such information has been requested from you before such time, please contact the Governor’s Office of Employee Relations at [phone] or via email at [e-mail].