Center Store Lead: Grocery Operations & Customer Service

Food Lion; Durham (NC); On-site; USD 32,000 - 52,000; Full time

Job summary

Food Lion in Durham, NC is seeking an assistant to the Center Store (Grocery) Manager. You will help provide quality customer service, maintain standards, and maximize store performance through teamwork and safety compliance.

Responsibilities include training and scheduling a qualified stock crew, maintaining clean shelves, stocking per policy, and using tools like ACIS and CAO to manage inventory and orders.

Qualifications

• High school graduate or equivalent preferred.
• Excellent interpersonal, organizational, communication and customer service skills.
• Ability and willingness to learn multiple tasks and technical requirements of the job.
• Ability to use technical information to solve problems.
• Must meet minimum age requirements to perform specific job functions.
• Must be able to meet the physical requirements of the position, with or without reasonable accommodations.

Responsibilities

• Maintain enthusiastic customer awareness with fast, friendly, and accurate service to create a positive shopping experience.
• Be courteous and helpful to other associates.
• Ensure Center Store Associates maintain a clean, neat appearance.
• Assist Center Store Manager to train, schedule, and maintain a qualified stock crew.
• Achieve productivity goals of the stock crew.
• Stock product in accordance with policies and guidelines.
• Place only saleable merchandise on the shelves.
• Maintain shelf allocations as indicated by item tags.
• Ensure ordering, receiving, preparation, conditioning and displaying of merchandise per policies.
• Understand and use company tools such as ACIS and CAO.
• Adhere to company guidelines, policies and standard practices.
• Follow Food Safety and Workplace Safety guidelines and procedures.

Skills

Interpersonal skills

Organizational skills

Customer service

Communication skills

Education

High School Diploma or equivalent

Job description

Food Lion in Durham, NC is seeking an assistant to the Center Store (Grocery) Manager. You will help provide quality customer service, maintain standards, and maximize store performance through teamwork and safety compliance.

Responsibilities include training and scheduling a qualified stock crew, maintaining clean shelves, stocking per policy, and using tools like ACIS and CAO to manage inventory and orders.