Grocery Center Store Associate - Customer Service Pro

Food Lion; Durham (NC); On-site; USD 28,000 - 34,000; Full time

Job summary

Food Lion in Durham, NC is seeking a qualified Retail Associate to provide quality customer service in the Center Store department. You will help maintain standards, maximize sales through friendly service, and minimize shrink by following the standard practice.

The role requires routine stocking, adherence to safety guidelines, and use of store systems. The position emphasizes teamwork, reliability, and flexibility in a fast-paced grocery environment.

Qualifications

• High school graduate or equivalent preferred.
• Excellent interpersonal, organizational, communication and customer service skills.
• Ability and willingness to learn multiple tasks and technical requirements of the job.
• Ability to use technical information to solve problems.
• Must meet minimum age requirements to perform specific job functions.
• Must be able to meet the physical requirements of the position, with or without reasonable accommodations.

Responsibilities

• Maintain enthusiastic customer awareness with a fast, friendly, and accurate service.
• Be courteous and helpful to other associates.
• Clean shelves and shelf tag moldings as needed when stocking.
• Maintain shelf allocations by stocking from tag to tag.
• Place only saleable merchandise on the shelves.
• Ensure ordering, receiving, preparation, conditioning and displaying of merchandise follows policies.
• Understand and use company tools such as ACIS and CAO.
• Adhere to Food Lion guidelines and safety procedures.
• Report accidents per Food Lion procedures to the Manager on Duty.
• Wear the Food Lion uniform with name badge on duty.

Skills

Customer service

Communication

Multi-tasking

Interpersonal skills

Attention to detail

Education

High school diploma or equivalent

Job description

Food Lion in Durham, NC is seeking a qualified Retail Associate to provide quality customer service in the Center Store department. You will help maintain standards, maximize sales through friendly service, and minimize shrink by following the standard practice.

The role requires routine stocking, adherence to safety guidelines, and use of store systems. The position emphasizes teamwork, reliability, and flexibility in a fast-paced grocery environment.