Center Operations Supervisor

Oak Street Health; Chicago (IL); On-site; USD 43,000 - 94,000; Full time

Job summary

Join a leading healthcare company as a Center Operations Supervisor, overseeing daily operations and ensuring high-quality patient care. This role requires strong leadership, problem-solving skills, and the ability to thrive in a fast-paced environment. Enjoy competitive benefits and a collaborative work culture.

Benefits

Paid time off

401(k) matching

Health benefits

Qualifications

• At least 2 years of professional experience in customer service.
• At least 1 year of team leadership experience preferred.

Responsibilities

• Oversee daily staff activities and assist in managing operational initiatives.
• Ensure smooth flow of patient visits by managing provider schedules.
• Monitor staff attendance and plan coverage accordingly.

Skills

Problem-Solving

Teamwork

Collaboration

Adaptability

Education

Associate's degree

Bachelor's degree

Job description

Join to apply for the Center Operations Supervisor role at Oak Street Health.

At CVS Health, we’re building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.

As the nation’s leading health solutions company, we reach millions of Americans through our local presence, digital channels, and more than 300,000 purpose-driven colleagues—caring for people where, when, and how they choose in a way that is more connected, more convenient, and more compassionate. We do it all with heart, each and every day.

Company: Oak Street Health - 2335B S. Wentworth Ave Chicago, IL 60616

Title: Center Operations Supervisor (Cantonese and Mandarin required)

$2000 SIGN ON BONUS

Oak Street Health is a rapidly growing, innovative company of community-based healthcare centers delivering higher quality health and wellness care that improves outcomes, manages medical costs, and provides an unmatched experience for adults on Medicare in medically underserved communities. By providing holistic, comprehensive, and integrated care right in our patients' communities, we can help keep them healthy and reinvest cost savings in further care for those same communities and others. Since 2013, Oak Street Health has brought its approach to tens of thousands of people nationwide. With an ambitious growth trajectory, Oak Street Health attracts and cultivates team members who embody Oak Street values and are passionate about our mission to rebuild healthcare as it should be.

For more information, visit www.oakstreethealth.com

Role Description

Center Operations Supervisors (COSs) are key members of the Oak Street Health center leadership team. COSs oversee daily staff activities and assist the Practice Manager in managing operational initiatives to ensure the clinic meets performance goals and provides safe, high-quality patient care.

Core Responsibilities

• Support front desk coverage and contribute to service team work.
• Monitor staff attendance and absences, and plan coverage accordingly.
• Ensure smooth flow of patient visits by managing provider schedules.
• Manage transportation schedules to optimize resources and enhance patient experience.
• Conduct daily operational rounds to verify foundational activities are completed.
• Monitor work queues, checklists, and performance indicators.
• Oversee front desk activities for accuracy and quality, including confirmation calls, copay collection, and patient experience, assisting as needed.
• Maintain the welcoming environment and community space to foster a positive patient experience and support growth.
• Manage facilities to ensure safety, cleanliness, and functionality.
• Depending on the center's needs, supervise hourly staff such as front desk personnel, medical assistants, and phlebotomists.
• Assist in recruitment, onboarding, retention, and performance management of staff, as invited by the Practice Manager.
• Use practice dashboards and reports to identify operational improvements.
• Facilitate service and clinical team huddles.
• Participate in service recovery and resolution efforts.
• Support the implementation of new initiatives and workflows.
• Promote adherence to organizational procedures.
• Handle conflicts and seek resolutions effectively.
• Collaborate with other center leaders to address staff performance and workflows.
• Perform other duties as assigned.

Qualifications

• Exceptional problem-solving and critical thinking skills.
• Strong teamwork and collaboration abilities.
• Flexible, positive attitude.
• Ability to thrive in a fast-paced, ambiguous environment.
• Proactive, adaptable, and ownership-driven work style.
• At least 2 years of professional experience in customer service.
• At least 1 year of team leadership experience preferred.
• Proficient in PC skills.
• Associate's degree required; Bachelor's preferred.
• US work authorization.
• Embodies being 'Oaky'—positive energy, good intentions, excellence in patient care, ownership, and resourcefulness.

Why Oak Street?

Join Oak Street Health for a collaborative, energetic, and innovative environment with competitive benefits, including paid time off, 401(k) matching, health benefits, and more.

Additional Details

Anticipated weekly hours: 40

Time type: Full-time

Pay range: $43,888 - $93,574 (dependent on experience, education, location, etc.)

Application deadline: 09/24/2025

Qualified applicants with arrest or conviction records will be considered per law.