Supervisor, Operations (Odenton, MD)

Maersk; United States; Remote; USD 60,000 - 70,000; Full time

Job summary

A leading logistics company seeks a Last Mile Operations Supervisor to manage delivery operations at a busy distribution center. The role involves overseeing carrier teams, ensuring process execution, and providing exceptional customer service. Ideal candidates excel in high-volume environments and possess strong communication and negotiation skills. This position offers competitive benefits and a salary range of $60,000 to $70,000 per year.

Benefits

Medical, Dental, Vision

401k + Company Match

Employee Assistance Program

Paid Time Off

Flexible Work Schedules

Qualifications

• Experience in high-volume home delivery operations.
• Ability to execute processes in a fast-paced environment.

Responsibilities

• Oversee delivery operations and ensure excellent customer service.
• Manage inventory control and contractor management.
• Support P&L decisions and monitor KPIs.

Skills

Multi-tasking

Negotiation

Financial acumen

Communication

Attention to detail

Tech-savvy

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

We have a great opportunity for a behind-the-scenes logistics position. The Last Mile Operations Supervisor is dedicated to achieving great results by overseeing delivery operations from dock to customer at a busy regional distribution center. You will ensure carrier teams are sharp, committed to process execution, and provide world-class customer service. Responsibilities include overseeing a facility and team of independent carriers, fine-tuning processes, supporting P&L decisions, and ensuring customers receive excellent treatment. This high-volume operation requires attention to detail, clear communication of processes and policies, and leadership to be the best. Our clients include iconic furniture, bedding, fitness, appliance, and electronics retailers expecting a superior home delivery experience. If this describes your work ethic and aspirations, we want to hear from you.

The Maersk Final Mile Operations Supervisor will report to the Final Mile Site Manager and collaborate with other team members across all stages of home delivery services. Key responsibilities include managing inventory control, route monitoring, contractor management, recruiting, and customer service. You will be responsible for daily planning, organizing, controlling, and managing the overall operations of outgoing and return orders.

The ideal candidate must excel in high-volume home delivery operations. They should be able to execute prescribed processes efficiently in a fast-paced, dynamic, and parameter-driven environment.

What you would have done last month:

• Communicated effectively with customers, suppliers, and independent carriers to ensure smooth delivery and high service levels.
• Coordinated order inventory, inspection, and load-out for routes.
• Optimized delivery team capacity to meet quality, budget, and fairness objectives.
• Supported regional management in achieving financial targets through budget reviews.
• Managed P&L by operating within budget and analyzing variances.
• Ensured contractual compliance and monitored KPIs.
• Developed solutions to operational challenges using judgment and initiative.
• Resolved escalations related to carriers, customer service, and property claims to satisfaction.
• Utilized site systems to execute daily activities.
• Recruited and trained independent contractors and monitored their performance.
• Participated in organizational meetings to evaluate service quality and suggest improvements.
• Ensured driver safety and compliance during loading and operations.
• Performed other essential duties as required.

Industry: Logistics and Supply Chain

Skills and Competencies:

• Multi-tasking with attention to detail
• Negotiation skills and ability to close independently
• Financial acumen with invoicing and payables experience
• Excellent communication skills (verbal and written)
• Typing speed of 35+ words per minute
• Ability to work in demanding, high-volume environments with email and calls
• Attention to detail
• Proficiency in Microsoft Office
• Tech-savvy

Education:

• High school diploma or equivalent required

Company Benefits:

• Medical, Dental, Vision
• 401k + Company Match
• Employee Assistance Program
• Paid Time Off
• Flexible Work Schedules (when possible)
• And more!

Pay Range:

$60,000 to $70,000 per year. The company may adjust this range based on market conditions and other factors. Final salary will be discussed with the selected candidate(s) in accordance with legal requirements.

Maersk is committed to diversity and inclusion, embracing different thinking styles. We are an equal opportunity employer and welcome applicants regardless of race, color, gender, sex, age, religion, national origin, ancestry, citizenship, marital status, sexual orientation, disability, medical condition, pregnancy, veteran status, gender identity, genetic information, or other protected characteristics. We consider qualified applicants with criminal histories in accordance with legal requirements.

We support accommodations during the application and hiring process. For assistance, contact us at [e-mail].