Center Operations Leader: Plasma Services & Compliance

CSL; Norfolk (VA); In loco; USD 90.000 - 120.000; Tempo pieno

Descrizione del lavoro

CSL is seeking a Center Manager to oversee center operations and serve as the main liaison with corporate, ensuring compliance and driving continuous improvement. The role reports to the Associate Director of Operations and manages all center positions except quality personnel.

Responsibilities include achieving production goals, monitoring yields, improving donor retention, leading budgeting and cash handling, enforcing HSE policies, and guiding HR activities from recruitment to termination.

Competenze

• Minimum 2 years of experience in a management role, responsible for overseeing the activities of others.

Mansioni

• Oversee center operations, including achieving production goals, monitoring net yields, and implementing improvement plans.
• Improve donor retention and flow by analyzing trends and implementing corrective strategies to enhance the donor experience.
• Ensure compliance with all Company SOPs and applicable federal, state, and local regulations.
• Lead financial management activities including annual budget planning, achieving monthly financial goals, and overseeing accurate cash handling and reporting.
• Escalate quality concerns to the Associate Director of Operations.
• Analyze performance data to improve quality, efficiency, and profitability, and implement corrective action plans.
• Support audit processes by addressing findings with action plans and maintaining a state of constant inspection readiness.
• Enforce health, safety, and environmental (HSE) policies and OSHA requirements, while ensuring all team members are trained on safety practices.
• Lead HR functions, including recruitment, training, development, performance management, and terminations, while minimizing turnover and adhering to policy.
• Manage local marketing and advertising activities to ensure understanding of promotional goals.
• Represent the center in the local community and with local partners, vendors, and media outlets.
• Safeguard the confidentiality of all employees, donor, and center information.

Formazione

Bachelor’s Degree or equivalent

Descrizione del lavoro

CSL is seeking a Center Manager to oversee center operations and serve as the main liaison with corporate, ensuring compliance and driving continuous improvement. The role reports to the Associate Director of Operations and manages all center positions except quality personnel.

Responsibilities include achieving production goals, monitoring yields, improving donor retention, leading budgeting and cash handling, enforcing HSE policies, and guiding HR activities from recruitment to termination.