Center Operations Leader — Patient Care & Experience

Concentra, Inc; Mesa (AZ); On-site; USD 120,000 - 150,000; Full time

Benefits offered by this job

401(k) Retirement Plan with Employer |

Medical, Vision, Prescription, Telehe​

Dental Plans

Life & Disability Insurance

Paid Time Off & Extended Illness Days

Commuter Benefits

Tuition Reimbursement

Dependent Care Spending Account

Employee Discounts

Job summary

Concentra, Inc. is looking for a Center Operations Director in Mesa, AZ to lead the day-to-day operations of the medical facility and ensure exceptional patient care. You will manage center staff, coordinate scheduling, and work closely with clinicians to drive optimal clinical outcomes while upholding high service standards.

The COD role emphasizes process improvement, strong leadership, and a focus on safety, satisfaction, and efficiency within a fast-paced clinic environment.

Qualifications

• Bachelor's degree preferred.

Responsibilities

• Spends 80% of time on patient facilitation and service delivery.
• Collaborate with clinicians to drive outcomes and case closure.
• Coordinate scheduling with clinical leadership for efficient support.
• Ensure compliance with state regulations and facility standards.
• Oversee center operations and staff performance.

Skills

Leadership

Operations management

Customer service

Communication

HIPAA/PHI handling

Staff development

Problem solving

Multitasking

Education

Bachelor's degree preferred

Some college courses

Equivalent education & experience

Tools

Microsoft Word

Microsoft Excel

Job description

Concentra, Inc. is looking for a Center Operations Director in Mesa, AZ to lead the day-to-day operations of the medical facility and ensure exceptional patient care. You will manage center staff, coordinate scheduling, and work closely with clinicians to drive optimal clinical outcomes while upholding high service standards.

The COD role emphasizes process improvement, strong leadership, and a focus on safety, satisfaction, and efficiency within a fast-paced clinic environment.