Center Operations Leader: Drive Growth & Family Experience

Soar Autism Center; Surprise (AZ); On-site; USD 80,000 - 100,000; Full time

Benefits offered by this job

Student loan repayment and tuition Re‑

Tuition reimbursement

Sol Mental Health access

Support from multidisciplinary team

Direct exposure to senior leaders

Career growth in a high-accountability

Job summary

Soar Autism Center in Surprise, AZ is seeking a Center Operations Director to lead a high-performing clinic and partner with clinicians to drive growth, quality, and family experience.

You will own center P&L, schedule, staffing, billing efficiency, and patient welcome, coaching a team of 8-10+ staff, and you will help shape strategy as the organization scales multi-site operations. This role offers a bright career trajectory and meaningful impact on families served.

Qualifications

• Require previous people management experience, leading high-performing teams of 8-10 or more people.
• Require 2-3+ years of managing strong operations.

Responsibilities

• Acting as the local owner of performance against forecasted goals, including budget, utilization, and efficiency
• Driving strong execution of Soar’s operating systems (scheduling, staffing, billing efficiency, cleanliness, parent communication, etc.)
• Partner with market and regional leadership to identify opportunities, solve problems, and continuously improve how the center runs
• Lead with calm, clarity, and professionalism in a fast-paced environment
• Owning all parts of the non-clinical experience for caregivers
• Building strong, supportive relationships with caregivers and ensure clear, timely communication
• Driving strong attendance, engagement, and client satisfaction (NPS)
• Delivering a smooth onboarding for new families
• Managing the front desk and providing a warm welcome to clients, prospective clients and teammates
• Preparing families for diagnostics, assessments, and transitions with confidence and clarity
• Serving as the primary people leader for local staff, including clinicians and support team members
• Coaching, developing, and motivating team members
• Partnering closely with the lead clinician to support clinical excellence, team morale, and retention
• Acting as a trusted point of escalation and support for staff, knowing when to solve and when to elevate

Job description

Soar Autism Center in Surprise, AZ is seeking a Center Operations Director to lead a high-performing clinic and partner with clinicians to drive growth, quality, and family experience.

You will own center P&L, schedule, staffing, billing efficiency, and patient welcome, coaching a team of 8-10+ staff, and you will help shape strategy as the organization scales multi-site operations. This role offers a bright career trajectory and meaningful impact on families served.