Center Operations Director - Four Corners

Tier1usa; Silver Spring (MD); On-site; USD 80,000 - 100,000; Full time

Benefits offered by this job

Annual bonus potential of up to $32,000

Student loan repayment and tuition reimbursement

Priority access to in-network mental health support

Support from multidisciplinary team

Direct exposure to senior leaders

Job summary

Tier1usa is looking for a Center Operations Director to lead the Soar Autism Center in Silver Spring, Maryland. This high-impact position requires managing operations, leading a team, and ensuring exceptional family experiences. The ideal candidate should have 2–3+ years of operations management and previous experience leading teams of 8–10. Offering a starting salary of $80,000 – $100,000/year with potential bonuses, along with benefits like student loan repayment and mental health support. Strong candidates who value mission-driven work are encouraged to apply.

Qualifications

• Must have people-management experience with high-performing teams.
• Prior experience in managing operations is necessary.

Responsibilities

• Act as the local owner of performance against forecasted goals.
• Drive execution of Soar’s operating systems.
• Create exceptional family experiences and manage caregiver relationships.
• Lead and develop team members effectively.

Skills

People management

Operations management

Problem-solving

Detail-oriented

Team leadership

Education

2–3+ years of managing strong operations

Previous people-management experience leading high-performing teams of 8–10 or more

Job description

Center Operations Director - Four Corners
Address: 10720 Columbia Pike, Silver Spring, MD, 20901, US
Compensation: $80,000.00 - $100,000.00/year

Soar Autism Center is building a network of interdisciplinary clinics where children with autism and their families receive life‑shaping services that support them to thrive. We prioritize early intervention, comprehensive supportive services, and positive, developmentally‑appropriate learning that meets the needs of each unique child and family. Specifically, we focus on integrated autism care and a play‑based model of applied behavior analysis (ABA) based on the principles of the Early Start Denver Model.

Center Operations Director (COD)

The Center Operations Director (COD) role is a high‑impact leadership position for someone early‑to‑mid career who is smart, ambitious, and ready to own real responsibility. This is not a back‑office role. You’ll run a center, lead a team, partner closely with clinicians, and directly influence growth, quality, and family experience.

Specific Responsibilities Include The Following

Running a High‑Performing Center

• Act as the local owner of performance against forecasted goals, including budget, utilization, and efficiency.
• Drive strong execution of Soar’s operating systems (scheduling, staffing, billing efficiency, cleanliness, parent communication, etc.).
• Partner with market and regional leadership to identify opportunities, solve problems, and continuously improve how the center runs.
• Lead with calm, clarity, and professionalism in a fast‑paced environment.

Creating an Exceptional Family Experience

• Own all parts of the non‑clinical experience for caregivers.
• Build strong, supportive relationships with caregivers and ensure clear, timely communication.
• Drive strong attendance, engagement, and client satisfaction (NPS).
• Deliver a smooth onboarding for new families.
• Manage the front desk and provide a warm welcome to clients, prospective clients, and teammates.
• Prepare families for diagnostics, assessments, and transitions with confidence and clarity.

Leading and Developing People

• Serve as the primary people leader for local staff, including clinicians and support team members.
• Coach, develop, and motivate team members.
• Partner closely with the lead clinician to support clinical excellence, team morale, and retention.
• Act as a trusted point of escalation and support for staff, knowing when to solve and when to elevate issues.

Who this Role is Great For

• You’re early‑to‑mid career but already trusted with real responsibility.
• You enjoy running things, solving problems, and working with people.
• You’re detail‑oriented and big‑picture oriented.
• You want a role where performance matters and growth is earned.
• You’re motivated by mission—and by learning, ownership, and career trajectory.

Qualifications / Education

• Previous people‑management experience leading high‑performing teams of 8–10 or more people.
• 2–3+ years of managing strong operations.

What We Offer

• Starting base salary of $80,000.00 – $100,000.00/year with annual bonus potential of up to $32,000 based on center and individual performance.
• Student loan repayment and tuition reimbursement benefits.
• Priority access for in‑network mental health support through our partnership with Sol Mental Health.
• Tons of support from our multidisciplinary team.
• Direct exposure to senior leaders and multi‑site operators.
• A collaborative, high‑accountability environment where strong performers grow quickly.
• The chance to build something meaningful—while building your career.

Soar Autism Center is committed to diversity and inclusion at all levels. As an equal opportunity employer, we strictly prohibit discrimination or harassment and welcome applicants of all backgrounds, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability, or other protected characteristics.