Center Operations & Client Experience Lead

Center for Social Dynamics; Jonesboro (GA); On-site; USD 36,000 - 48,000; Full time

Job summary

The Center for Social Dynamics in Jonesboro, GA is seeking a Center Coordinator to be the frontline liaison for clients and staff. You will handle phone inquiries, greet visitors, manage messages, and coordinate center operations to ensure smooth daily functions.

This role requires strong organizational skills, customer-service orientation, and the ability to work in an office setting. Prior office experience and comfort with Excel are preferred.

Qualifications

• Excellent organization skills.
• Compassionate, supportive, and customer service orientated personality.
• 1+ years of experience in a client or customer service role or similar.
• Excellent written and verbal communication skills.
• Experience in an office environment preferred.
• Knowledge of autism services is preferred.
• Knowledge of Excel is highly preferred.
• Able to commute to and work in office daily.

Responsibilities

• Answers incoming phone inquiries and redirects calls appropriately.
• Takes and ensures messages are passed to staff on a timely basis.
• Initiates outgoing calls and communicates by telephone, fax, scan, and email as required.
• Collects and distributes incoming mail.
• Greets and attends to all guests and facilitates their visits with the CSD team.
• Checks badges for CSD employees and ID cards for non-CSD employees who enter the office.
• Ensures caregivers stay at the center for center-based services unless they properly sign in and sign out for drop-off services.
• For a drop of services, ensures the client is released only to the appropriate caregiver.
• Assists in photocopying, filing, and scanning general documents including insurance provider checks to its appropriate parties within a timely manner.
• Researches, files and locates clinical documents including authorizations and other client records.

Skills

Excellent organization

Compassionate customer service

1+ years in client service

Excellent written and verbal

Office experience

Knowledge of autism services

Able to commute to office daily

Tools

Excel

Job description

The Center for Social Dynamics in Jonesboro, GA is seeking a Center Coordinator to be the frontline liaison for clients and staff. You will handle phone inquiries, greet visitors, manage messages, and coordinate center operations to ensure smooth daily functions.

This role requires strong organizational skills, customer-service orientation, and the ability to work in an office setting. Prior office experience and comfort with Excel are preferred.