Center Manager – Wax Center Ops & Guest Growth

Anchor Point Management Group; Rockford (IL); On-site; USD 33,000 - 39,000; Full time

Benefits offered by this job

Daily Pay

Employee Assistance Program

Team Member Assistance Fund

Culture Committee

Referral Bonus

Job summary

European Wax Center in Rockford, IL is seeking a Center Manager to oversee daily operations at our location. You will lead a team, drive sales performance, ensure guest satisfaction, and uphold operational excellence in a fast-paced beauty environment.

The role emphasizes strong leadership, a passion for beauty, and a drive to exceed goals while maintaining brand standards and safety guidelines. This is a full-time in-person opportunity with competitive pay and bonus potential.

Qualifications

• 2+ years of experience in retail sales management, spa/salon operations, or hospitality leadership.
• Strong sales background preferred.
• Proven ability to lead and motivate a team.
• Established history of managing multiple direct reports.
• Strong communication, organizational, and problem-solving skills.
• Sales-driven with a focus on customer service excellence.

Responsibilities

• Lead and manage a team of Guest Service Associates and Licensed Wax Specialists.
• Drive center performance through sales goals, membership growth, and guest retention.
• Oversee scheduling, inventory, payroll, and daily operations.
• Ensure compliance with health and safety regulations and brand standards.
• Provide coaching, training, and performance feedback to team members.
• Resolve guest concerns with professionalism and care.
• Learn and develop a deep understanding of KPI’s and speak to financial acumen.

Skills

Retail sales management

Spa/salon operations

Leadership

Team motivation

Communication

Customer service

Flexibility

Job description

European Wax Center in Rockford, IL is seeking a Center Manager to oversee daily operations at our location. You will lead a team, drive sales performance, ensure guest satisfaction, and uphold operational excellence in a fast-paced beauty environment.

The role emphasizes strong leadership, a passion for beauty, and a drive to exceed goals while maintaining brand standards and safety guidelines. This is a full-time in-person opportunity with competitive pay and bonus potential.