Center Manager — Retail Service & Sales Leader

European Wax Center; Austin (TX); On-site; USD 55,000 - 70,000; Full time

Benefits offered by this job

Bonus opportunities

Commission opportunities

Medical insurance

Dental insurance

Vision insurance

401(k) with employer match

Life insurance

Paid time off

Management training

Employee discounts

Referral bonuses

Cell-phone allowance

Job summary

European Wax Center in Austin is seeking a results-driven Center Manager to lead guest-service teams and Wax Specialists, drive sales, and uphold service standards.

You’ll coach daily, manage scheduling, hiring, and performance, and partner with district leadership to improve center performance. This full-time role requires Saturdays and closing shifts, with bonus and commission opportunities.

Qualifications

• Minimum three years of management or supervisory experience.
• Experience leading a team of five or more employees.
• Background in retail, hospitality, beauty, fitness, or sales.
• Strong sales mindset and coaching skills.
• Experience hiring, training, scheduling, and managing performance.
• Excellent communication and organization.

Responsibilities

• Lead, coach, and develop Guest Service Associates and Wax Specialists.
• Recruit, interview, onboard, schedule, and supervise center employees.
• Drive Wax Pass, retail, service, and pre-booking performance through daily coaching and accountability.
• Lead team huddles and communicate daily goals, priorities, and performance expectations.
• Review center KPIs, identify performance gaps, and create clear action plans.
• Observe employee performance and provide consistent recognition, coaching, and documented feedback.
• Maintain high standards for guest experience, service quality, cleanliness, safety, and professionalism.
• Enforce company policies related to attendance, dress code, conduct, and job performance.
• Resolve guest concerns professionally and coach employees on effective guest recovery.
• Manage scheduling, timecard accuracy, inventory, ordering, and other daily operational responsibilities.
• Partner with the District Manager to improve center performance and develop future leaders.
• Build a positive, accountable, and goal-oriented team culture.

Skills

Management experience

Team leadership

Sales mindset

Coaching

Hiring

Scheduling

Tools

POS systems

Scheduling platforms

Google Workspace

Microsoft Office

Job description

We’re looking for a strong leader with experience in sales management, employee coaching, and team development.

Up to $70,000+ salary + bonus + commission opportunities

The Center Manager is responsible for the overall performance of the center, including sales, guest experience, team development, staffing, scheduling, inventory, operational standards, and accountability.

You will lead both our front-desk Guest Service Associates and licensed Wax Specialists, developing a confident and high-performing team that consistently delivers an exceptional guest experience.

The right candidate is positive, organized, competitive, professional, and comfortable setting clear expectations, giving direct feedback, and holding employees accountable.

What You’ll Do

• Lead, coach, and develop Guest Service Associates and Wax Specialists
• Recruit, interview, onboard, schedule, and supervise center employees
• Drive Wax Pass, retail, service, and pre-booking performance through daily coaching and accountability
• Lead team huddles and communicate daily goals, priorities, and performance expectations
• Review center KPIs, identify performance gaps, and create clear action plans
• Observe employee performance and provide consistent recognition, coaching, and documented feedback
• Maintain high standards for guest experience, service quality, cleanliness, safety, and professionalism
• Enforce company policies related to attendance, dress code, conduct, and job performance
• Resolve guest concerns professionally and coach employees on effective guest recoveryManage scheduling, timecard accuracy, inventory, ordering, and other daily operational responsibilities
• Partner with the District Manager to improve center performance and develop future leaders
• Build a positive, accountable, and goal-oriented team culture

What We’re Looking For

• At least three years of management, supervisory, or team-leadership experience
• Experience leading a team of five or more employees
• Previous experience in retail, hospitality, beauty, fitness, service, or another sales-focused environment
• A strong sales mindset and the ability to coach employees toward individual and team goals
• Experience hiring, training, scheduling, and managing employee performanceConfidence addressing performance issues and holding employees accountable
• Strong communication, organization, decision-making, and follow-through
• Comfort reviewing sales reports, KPIs, labor information, and other business metrics
• Experience using POS systems, scheduling platforms, Google Workspace, Microsoft Office, or similar tools
• A professional attitude and the ability to consistently lead by example
• Availability to work the required management schedule, including Saturdays and closing shifts

Beauty-industry experience is helpful but not required. Strong leadership, sales ability, accountability, and the desire to develop people are more important.

Schedule

This is a full-time management position working five days per week.

The typical Center Manager schedule is Tuesday through Saturday and includes:

• An early inventory and administrative shift
• Standard daytime management shifts
• At least one closing shift
• Saturday availability
• Additional schedule flexibility when required by staffing or business needs

Pay and Benefits

• Hourly base pay with bonus and commission opportunities
• Estimated total annual compensation of $55,000–$70,000+
• Medical, dental, and vision insurance options
• 401(k) with employer match
• Life insurance
• Paid time off
• Paid management training
• Complimentary and discounted waxing services
• Employee discounts on retail products
• Referral bonus opportunities
• Cell-phone allowance
• Ongoing leadership development and coaching
• Career-growth opportunities within our Austin-area organization

About European Wax Center

European Wax Center was founded with one mission: to help guests reveal their most confident selves. Since 2004, the brand has grown to more than 1,000 centers nationwide through its focus on exceptional guest service, professionally trained Wax Specialists, and proprietary Comfort Wax®.

Our Austin-area organization is looking for strong leaders who want to build successful teams, improve business performance, and grow with the company.

European Wax Center began as a family-owned business with one mission: to help people reveal their most confident selves. Since 2004, we’ve built over 1000 centers nationwide through an obsession with excellence — from our proprietary Comfort Wax® to the most professionally trained estheticians in the industry.
Our Austin locations are among the top-performing centers in the region, known for developing leaders, driving results, and delivering exceptional guest experiences.