Center Manager - Drive Growth, Service & Team Excellence

European Wax Center, Inc.; Williamsburg (VA); On-site; USD 52,000 - 64,000; Full time

Benefits offered by this job

Health coverage

Product discounts

Complimentary waxing services

Paid time off

Growth opportunities

Bonus incentive program

Job summary

European Wax Center in Williamsburg seeks a hands-on Center Manager to lead a dynamic retail and service team, uphold brand standards, and deliver an unforgettable guest experience.

You will supervise operations, drive sales, recruit and develop staff, and manage scheduling, inventory, and events while maintaining high energy and a fun, customer‑focused culture.

Qualifications

• Minimum 2+ years in a management role, preferably retail/hospitality/wellness.
• Proven ability to exceed revenue goals and drive repeat business.
• Exceptional communication, friendly demeanor, strong team culture.
• Willing to roll up your sleeves—cover shifts, handle inventory, train new hires.
• Thrive in a fast-paced environment with proactive problem-solving.
• Available nights and weekends to meet guest and team needs.
• Associate degree or higher preferred, leadership and results matter most.

Responsibilities

• Oversee opening/closing procedures, cleanliness, scheduling, inventory, and brand standards.
• Drive center performance—meet sales goals, optimize budgets, and run promotions/events.
• Recruit, train, mentor, and develop staff; celebrate wins.
• Lead in delivering flawless services, personalized recommendations, and retail expertise.
• Address staffing gaps, supply issues, or guest concerns quickly and positively.
• Uphold brand pillars in all decisions and interactions.

Skills

Leadership

Sales skills

People skills

Hands-on attitude

Adaptable

Flexible schedule

Education

Associate degree

Job description

Center Manager – European Wax Center

Ready to lead a dynamic team and create an unforgettable experience for every guest? At European Wax Center, we’re on a mission to “Reveal Beautiful Skin” and spark confidence from the moment guests walk through our doors. We need a hands-on, driven Center Manager with proven leadership experience who can set the pace for a high-energy, results-focused environment—and have fun doing it.

Key Responsibilities

• Operational Excellence: Oversee opening/closing procedures, center cleanliness, scheduling, inventory, and adherence to brand standards.
• Sales & Growth: Drive center performance—meet sales goals, optimize budgets, and implement promotions and events that resonate locally.
• Team Development: Recruit, train, mentor, and hold your team accountable. Champion continuous learning and celebrate wins—big and small.
• Guest Experience: Lead by example in delivering flawless wax services, personalized recommendations, and retail expertise.
• Problem-Solving: Quickly address challenges—staffing gaps, supply issues, or guest concerns—with creativity and a positive attitude.
• Brand Ambassador: Uphold our brand pillars—Expertise, Confidence, Inclusiveness—in every decision, interaction, and communication.

What You Bring

• Leadership Track Record: Minimum 2+ years in a management role, preferably in retail, hospitality, or wellness.
• Sales Savvy: Demonstrated ability to exceed revenue goals and drive repeat business.
• People Person: Exceptional communication skills, a friendly demeanor, and a knack for building strong team culture.
• Hands-On Attitude: Willing to roll up your sleeves—whether that’s covering a shift, handling inventory, or training a new hire.
• Adaptable & Proactive: Thrive in a fast-paced environment and pivot strategies as needed.
• Flexible Schedule: Available nights and weekends to meet the needs of our guests and your team.
• Education: Associate’s degree or higher preferred, but your leadership and results speak loudest.

Compensation & Perks

• Competitive Base Pay: Starting at $58,000/year
• Bonus Incentive Program: Monthly and annual performance bonuses plus commission on your personal sales
• PTO: Paid time off
• Health Coverage: Medical, dental, and vision plans available
• Retail Perks: Deep discounts on our top-tier products and complimentary waxing services
• Growth Opportunities: Ongoing training, leadership development, and career advancement within our franchise network

How to Apply

Bring your leadership energy and passion for people to European Wax Center. Learn more about our brand and culture at waxcenter.com/careers.

European Wax Center is proud to be an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all associates. Join us in delivering world-class waxing services and revealing confidence, one guest at a time!

Turn your passion into a rewarding role with European Wax Center —the world’s leading experts in comfortable and healthy body waxing! We’re in the business of Revealing Beautiful Skin®, and with your help, we’ll give guests a reason to walk in, and strut out.