Center Manager - (New Lenox Twn Cntr 1317)

NORTH AMERICAN WAX COMPANY LLC; New Lenox (IL); On-site; USD 50,000 - 58,000; Full time

Benefits offered by this job

Daily Pay

Employee Assistance Program

Team Member Assistance Fund

Culture Committee

Referral Bonus

Job summary

NORTH AMERICAN WAX COMPANY LLC is seeking a Center Manager for their European Wax Center location in New Lenox, IL. In this full-time role, you'll oversee daily operations, focusing on team leadership, sales performance, and guest satisfaction.

The ideal candidate has at least 2 years of experience in retail sales management or similar fields, coupled with strong leadership skills. This position offers a competitive salary, monthly performance bonuses, and a range of benefits, including health insurance and paid time off.

Qualifications

• 2+ years of experience in retail sales management, spa/salon operations, or hospitality leadership.
• Proven ability to lead and motivate a team.
• Strong communication and organizational skills.

Responsibilities

• Lead and manage a team of Guest Service Associates and Licensed Wax Specialists.
• Drive center performance through sales goals and guest retention.
• Ensure compliance with health and safety regulations.

Skills

Team leadership

Sales performance

Guest satisfaction

Organizational skills

Problem-solving skills

Customer service excellence

Education

Equivalent educational background

Job description

Job Details

Job Location: 521 E Lincoln Hwy - New Lenox, IL 60451
Salary Range: $24.00 - $28.00 Hourly
Full-Time | Competitive Salary + Lucrative Bonus Structure
Job Type: Full-time
Work Location: In person

Job Summary

As a Center Manager, you will oversee all aspects of daily operations at our European Wax Center location. You’ll be responsible for team leadership, sales performance, guest satisfaction, and operational excellence. This is a great opportunity for someone with a passion for beauty, strong leadership skills, and a drive to exceed goals.

Key Responsibilities

• Lead and manage a team of Guest Service Associates and Licensed Wax Specialists
• Drive center performance through sales goals, membership growth, and guest retention
• Oversee scheduling, inventory, payroll, and daily operations
• Ensure compliance with health and safety regulations and brand standards
• Provide coaching, training, and performance feedback to team members
• Resolve guest concerns with professionalism and care
• Learn and develop a deep understanding of KPI’s and speak to financial acumen

Qualifications

• 2+ years of experience in retail sales management, spa/salon operations, or hospitality leadership (or equivalent educational background)
• Strong sales background preferred
• Proven ability to lead and motivate a team
• Established history of managing multiple direct reports
• Strong communication, organizational, and problem‑solving skills
• Sales‑driven with a focus on customer service excellence
• Flexible availability, including evenings and weekends
• Growth mindset is key!

Benefits (subject to eligibility)

• Competitive base salary + monthly performance bonuses
• Paid time off (PTO) and holidays
• Generous benefits package, including 401k with match, health, vision, dental and more!
• Discounts on waxing services and retail products
• Ongoing training and career development opportunities
• Supportive, empowering, and inclusive work environment

Perks

• Daily Pay
• Employee Assistance Program
• Team Member Assistance Fund
• Culture Committee – Have fun while being the best!
• Referral Bonus – Generous incentive to hire all roles!

Why Join European Wax Center?

We’re more than just waxing—we’re a place where confident, empowered people thrive. Be part of a brand that values growth, teamwork, and helping guests feel their best.